PM8000 issue downloading

[BrianW]

Hi all,

I have an urgent question for the board.

We are testing a PDU for a FAT and noticed that when the supply is first connected to the single PM8000 remote display unit, the display powers up and after the Schneider Electric screen, it shows that it its trying to "download" possibly firmware?

I connected to the PM8000 over IP and tried using EcoStruxure Power Commission to see if I could upgrade the firmware. While EPC finds the meter over IP, and I click on show firmware, it keeps coming back as Can't find device. I tried doing a Master Rest using the meter web server. and the display seems to work but extremely sluggish then freezes. 

I have not seen the meter ever attempting a download before. The model type is METSEPM8243. Also showing on the Schneider Electric screen is 004.000.015//004.003.008 as per the attached image.

Any help would be appreciated,

Regards,

Brian

[Mehran_Mehrnia · Accepted solution]

Hi @BrianW 

Could you check meter's 'General' tab using ION Setup to see what firmware versions are running on both meter and Remote Display(RMD)?

Here is an example for ION9000:

If RMD firmware is 4.0.15 as you shared, and if meter's firmware version is lower than V2.1, then they are not compatible and meter needs to be upgraded first.

Depending on PM89RD96 troubleshooting icon displayed(page 8/8 on the following upgrade document), the recommended action is required:

Here is the link to "Upgrade PM89RD96 display firmware to v4.0.15" document:
https://www.se.com/ca/en/download/document/7EN72-0202/

Best Regards,

-Mehran
L3 Expert technical Support Specialist

[BrianW]

Thank you very much Mehran for taking the time and providing a good solution to the issue. The issue is no repaired just in time for our FAT!

My best regards,

Brian