PM8000 Failed Firmware Update

[mjr5097]

Hello,

I was updating the firmware on a PM8000 device and got a message saying "meter communication issue".  ION Setup then crashed.  The display now fails to connect to the meter and I can't reach the device on ION Setup.  

Here are the installation logs.  Any help would be appreciated!  

9:37:20 AM: Software Version (Build): 3.2 (Build 23305)

9:37:48 AM: Processing file: PM8000_V004.005.000.upx

9:37:48 AM: Upgrade started at Friday, August 23, 2024 9:37:48 AM

9:37:48 AM: Device Name = 78-1R

9:37:48 AM: Device Serial Number = ME-2110A177-02

9:37:48 AM: Device IP Address = xx/7700

9:37:48 AM: Device IPv6 Link Local = fe80::260:78ff:fe11:6f2c

9:37:48 AM: Device Firmware = 003.000.000

9:37:48 AM: Upgrade Power Cycles = 0

9:37:48 AM: Upgrade Filename: PM8000_V004.005.000.upx

9:37:48 AM: SHA256: 1617EEB9B2675A3C0721275B58AB9126B1A32D1303CC5BCA6D46D53FE85CA581

9:37:48 AM: Proceeding with firmware download

9:37:48 AM: Transmit delay: 0 ms

9:37:50 AM: Decreasing transmit delay: 0 ms

9:38:06 AM: 10% completed

9:38:06 AM: Comm efficiency = 100.0%

9:38:22 AM: 20% completed

9:38:22 AM: Comm efficiency = 100.0%

9:38:39 AM: 30% completed

9:38:39 AM: Comm efficiency = 100.0%

9:38:55 AM: 40% completed

9:38:55 AM: Comm efficiency = 100.0%

9:39:13 AM: 50% completed

9:39:13 AM: Comm efficiency = 100.0%

9:39:31 AM: 60% completed

9:39:31 AM: Comm efficiency = 100.0%

9:39:48 AM: 70% completed

9:39:48 AM: Comm efficiency = 100.0%

9:40:05 AM: 80% completed

9:40:05 AM: Comm efficiency = 100.0%

9:40:24 AM: 90% completed

9:40:24 AM: Comm efficiency = 100.0%

9:40:41 AM: 100% completed

9:40:41 AM: Comm efficiency = 100.0%

9:40:41 AM: Finalizing upgrade transfer

9:41:17 AM: Installing firmware: 10%

9:41:21 AM: Installing firmware: 20%

9:41:25 AM: Installing firmware: 30%

9:41:29 AM: Installing firmware: 40%

9:41:34 AM: Installing firmware: 50%

9:41:35 AM: Installing firmware: 60%

9:41:43 AM: Installing firmware: 70%

9:41:52 AM: Installing firmware: 80%

9:42:01 AM: Installing firmware: 90%

9:42:20 AM: Installing firmware: 100%

9:42:40 AM: Firmware installed successfully

9:42:40 AM: Device restarting...

9:42:40 AM: Disconnecting ethernet connection

9:42:40 AM: Ethernet connection disconnected

9:43:40 AM: Attempting to reconnect ethernet connection

9:43:40 AM: Ethernet connection reconnected: []

9:43:41 AM: Upgrade Power Cycles = 1

9:43:42 AM: Upgrade completed at Friday, August 23, 2024 9:43:42 AM

9:43:42 AM: Processing file: PM8000_webpages_V004.005.000.zip

9:43:42 AM: Web update started at Friday, August 23, 2024 9:43:42 AM

9:45:01 AM: Upgrade completed at Friday, August 23, 2024 9:45:01 AM

9:45:01 AM: Restoring framework C:\Users\xxx\Desktop\Config Files\78-1R.dcf

[Mehran_Mehrnia]

Hi @mjr5097 

It seems the upgrade process is almost done except restoring Framework as I do not see 'Framework restored successfully' statement at the end of the Upgrade log.

Did you power cycle the meter and see if it can be reached?
Meter has the Status/Power LED, please check if it is solid green after power cycle or flashing Red/Green.

If it is flashing Red/Green, means startup or firmware upgrade sequence is in progress or likely meter is stuck in the boot loop. In this case, when there is no communication with the meter, unfortunately the only option is replacing the meter.

Best Regards,

-Mehran

L3 Expert tech Support Specialist

[Charles_Murison]

Hello @mjr5097 ,

Any follow up on this topic?

Were you able to paste the template?

Regards,

Charles

[mjr5097 · Accepted solution]

The LED indicator is flashing red/green.  Meter is being replaced.