PM5560 device log export

[Veronika1]

Hi everyone! I hope you're doing well.

I need to establish a point-to-point connection between my PC and a PM5560 to export the logs. But I think I'm not filling out the HTTP parameters properly. When I try to press the HTTP TEST button, I get this message:  HTTP test with errors. Check settings.

Thank you for helping me to solve this problem.

Best regards.

[Charles_Murison · Accepted solution]

Hello @Veronika1 ,

Strongly recommend you contact your local tech support team and start a case to troubleshoot,

Regards,

Charles

[Cake]

Hello Veronika

This problem can be resolve? Could you please share for solution.

[Charles_Murison]

Hello @Cake ,

What firmware version of PM5560 do you have? Many versions do not support log export.

Regards,

Charles

[Cake]

Charles,

Thank you for your reply. Could you please tell me about how to check and update firmware? I don't see it in manual. And I might be check on Monday.

[Cake]

Hello again @Charles_Murison 

I already upgrade firmware the version is 2.7.4 but still cannot export data log. 

Is something wrong with setting? 

[Charles_Murison]

Hello @Jesus_Diaz ,

Do you know what versions of firmware support data log export on PM5560 meters.

Regards,

Charles

[Jesus_Diaz]

Hi @Cake,

Have you tried a direct connection to the meter? Have you tried using another laptop or temporarily disabling antivirus/firewalls? If it still doesn't work, I strongly suggest contacting your local tech support team to start a case for troubleshooting.

In FW 2.7.8 to 2.9.9 in PM5560, webpage limitations were introduced due to cybersecurity concerns. In FW 4.0.0 and above, most of the limitations were removed. However, the data log and data log export features have not been restored yet. This should be fixed in an upcoming FW release, but I cannot provide a timeline yet. The current FW 2.7.4 you have should have this feature enabled.

Regards,

Jesus Diaz

[DedySuhendra]

try this setting