PM5350 Cannot save the clock time and can't be started after power cycle

[sesa74337_bridg]

Dear Sir/Madam,

I have several PM5350 Power meters at a customer site, the clock just stays at 00:00:00, it never increases. If I put a time and hit save, the value will not be saved and the clock time just shown 00:00:00. The worst thing is, if I do a Power Cycle to the meter, the meter couldn't be started up, it shows "Schneider Electric" on the front display and blinking regularly. I would like to know if this is the known issue and how can I fix it?

It's not all the meters have such strange problem, I have recorded some of the meters Serial Numbers and OS

50139020

50139030

50139098

50139100

Date of Manufacture are all 17/02/13

OS Version: 1.11.1

RS version should be 1.0.0.0

Thank you so much,

Regards,

James Rong

[Charles_Murison]

If this is a matter of urgency please use Tech support to ask the question. This forum has no expectation of solving all questions.

[sesa74337_bridg]

Hi, Charles,

Understand, I have raised this to Level 3. At the same time, if anyone has seen this before, please let me know. Thanks,

Cheers,

James