Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84393members
353580posts

NTP/SNTP settings for ION9000

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
p_dejarmy_encos
Lieutenant
Lieutenant
0 Likes
5
530

NTP/SNTP settings for ION9000

Hello,

 

I have 4 ION9000 meters which are connected to an internet enabled ethernet connection, and have been trying to set them up to synchronize using NTP but I have not been able to. The meter is setup to synchronize every 5 minutes, but it doesn't do it. I have tried using the IP address of a windows NTP server, and also using pool.ntp.org but it doesn't work.

 

Could you please help me out?

 

Thanks.

 

20190809_122049.jpg20190809_122647.jpg20190809_122658.jpg

 

 


Accepted Solutions
Charles_Murison
Picard Picard
Picard

Re: NTP/SNTP settings for ION9000

If possible, can you run a wireshark trace for 3 intervals and contact technical support to start a case. Please include the wireshark trace, NTP server info, meter configuration report, eventlog, any screenshots etc.

L4 Prime for Advanced metering and Utilities

See Answer In Context

Yut
Captain
Captain

Re: NTP/SNTP settings for ION9000

It seem that you did not set something in clock module setup use advance option for ION Setup check this option.

 

Enable NTP Time Sync
Set this register to determine the meter’s NTP/SNTP time synchronization
behavior.
• NO: NTP and SNTP time synchronization are disabled.
• YES or SNTP: SNTP time synchronization is enabled. YES applies to meters
without NTP capabilities. SNTP applies to meters with NTP capabilities.
• NTP: NTP time synchronization is enabled.
NOTE: Setting this register to YES, SNTP or NTP causes the meter to ignore all
other time synchronization sources.

 

I encounter this issue three weeks ago.

See Answer In Context

5 Replies 5
Charles_Murison
Picard Picard
Picard

Re: NTP/SNTP settings for ION9000

First question, have you looked at the meter's eventlog?

 

You may see something like Time about to change/time change

 

If not using IPv6, does disabling this help?

L4 Prime for Advanced metering and Utilities
p_dejarmy_encos
Lieutenant
Lieutenant
0 Likes
1
514

Re: NTP/SNTP settings for ION9000

Hi Charles,

 

There are no time events in the eventlog. Just checked it.

 

I've also disable IPV6 but it makes no difference.

 

 

Charles_Murison
Picard Picard
Picard

Re: NTP/SNTP settings for ION9000

If possible, can you run a wireshark trace for 3 intervals and contact technical support to start a case. Please include the wireshark trace, NTP server info, meter configuration report, eventlog, any screenshots etc.

L4 Prime for Advanced metering and Utilities
Yut
Captain
Captain

Re: NTP/SNTP settings for ION9000

It seem that you did not set something in clock module setup use advance option for ION Setup check this option.

 

Enable NTP Time Sync
Set this register to determine the meter’s NTP/SNTP time synchronization
behavior.
• NO: NTP and SNTP time synchronization are disabled.
• YES or SNTP: SNTP time synchronization is enabled. YES applies to meters
without NTP capabilities. SNTP applies to meters with NTP capabilities.
• NTP: NTP time synchronization is enabled.
NOTE: Setting this register to YES, SNTP or NTP causes the meter to ignore all
other time synchronization sources.

 

I encounter this issue three weeks ago.

Robert_Lee
Captain Captain
Captain

Re: NTP/SNTP settings for ION9000

You definitely need to access some type of internet NTP server like pool.ntp.org but you also need to ensure that the NTP port (port 123) is not being blocked between the meter and the internet.  The DNS settings look correct, but the ETH1 NTP Server needs to be set to an internet NTP address like pool.ntp.org.