Lost password PM5350

SESA528 · ‎2021-08-13

Hi team,

My customer lost password of PM5350. Pls help me back door password. Thanks very much.

Windsor · ‎2021-08-19

Hi,

I downloaded a copy of PM5350 user guide from 2012. The section on Password Recovery says:

If you lose your password, contact technical support for password recovery assistance:
• Global-PMC-Tech-support@schneider-electric.com
• (00) + 1 (250) 544-3010
NOTE: Be sure to have your product information readily available when calling technical
support.

All I can suggest is to try official Schneider tech support

See Answer In Context

SESA528 · ‎2021-08-16

Hi team,

Pls help me. Thanks

SESA528 · ‎2021-08-19

Hi team,

I sitll not yet receive support. Pls help me. Thanks very much

Windsor · ‎2021-08-19

Hi,

I downloaded a copy of PM5350 user guide from 2012. The section on Password Recovery says:

If you lose your password, contact technical support for password recovery assistance:
• Global-PMC-Tech-support@schneider-electric.com
• (00) + 1 (250) 544-3010
NOTE: Be sure to have your product information readily available when calling technical
support.

All I can suggest is to try official Schneider tech support

SESA528 · ‎2021-08-19

Hi @Windsor ,

Thanks for your information. I will check my customer about serial number of PM5350