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ION Setup & PM5560 issues

Metering & Power Quality

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sesa99134
sesa99134 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2014-12-05 11:26 AM . Last Modified: ‎2020-04-22 01:44 AM

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‎2014-12-05 11:26 AM

ION Setup & PM5560 issues

Hi Guys, i found some issues trying to read a PM5560 meter using the ION Setup 3.0.14328.01

 

After to add some aditional channels to the Data Log #1 (like Vavg, Iavg, Power, etc) the obtained data seems to be incoherent. The energy readings are ok but for the another variables they are wrong (lot of exponential and small values).

 

5387

 

Using PME the obtained data is OK but using ION Setup seems like ION Setup can´t translate correctly the data obtained from the PM5560 memory.

 

The following image is the same info but using the PME and Reporter:

 

5389

Since we will use ION Setup for this kind of applications there is a way to fix this issues on ION Setup?.

 

Thanks so much in advance.

 

Best Regards,

 

Adelmo

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Robert_Lee
Admiral Robert_Lee Admiral
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Posted: ‎2014-12-05 04:59 PM

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‎2014-12-05 04:59 PM

Hello Adelmo,

I've been recently been made aware of this issue and are testing a fix which will be made available shortly.  I'll post again when this is available for download.

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sesa99134
sesa99134 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2014-12-09 05:58 AM

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‎2014-12-09 05:58 AM

Hello Robert,

Thanks so much for your answer, please let me know once you have ready this fix. Thanks!

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sesa8515
Ensign sesa8515
Ensign

Posted: ‎2015-04-13 01:01 AM

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‎2015-04-13 01:01 AM

Hello Robert,

any news with this bug? Our customer has the same problem.

Thanks

Jan

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Robert_Lee
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Posted: ‎2015-04-13 09:32 AM

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‎2015-04-13 09:32 AM

Sorry I have forgot all about this but it has been fixed for a while now (since build 3.0.14339.1 back in mid December).

You can get the latest version always from the following link:

https://schneider-electric.app.box.com/ionsetuplatest

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