Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84681members
354031posts

ION Setup Issues with PM5000 series

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

sesa191990_brid
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
2
278

ION Setup Issues with PM5000 series

We have these critical issues with ION Setup Today!

 

1.) We sold the customer $ 100,000 in new PM5000 meters,

When using ION setup 3.0 ( Build 3.0.14052.02 ) the

configuration panel does not show the REPORT icon like

it does for all other meters we have used. We cannot produce

a Meter Configuration Report ( or file ) so we cannot make a

permanent record of the setup we used for auditors when we

must prove how we did our WAGES settings in a dispute with

a tenant.

 

2.) Software generates an ERROR screen when the

customer tries to his edits in the Digital IO section

when doing WAGES programming there is an

ERROR screen that displays this title bar:

"PROGRAMMING RESULTS"

SETUP          RESULT

Request # 2    Unknown Command Result Error 65535

Request # 3    Unknown Command Result Error 65535

 

We are not sure if we are getting good results at the

register level.

 

We need to find out if this can be fixed so it

yields a normal result.

 

Thanks!

2 Replies 2
EduardoFainblum
Commander Commander
Commander
0 Likes
0
185

Re: ION Setup Issues with PM5000 series

.. Just to be sure that you see this post

Charles_Murison
Picard Picard
Picard
0 Likes
0
185

Re: ION Setup Issues with PM5000 series

Hello Sean,

ION Setup V3.0.14052.02 is quite an old version of ION Setup. have you tried with the latest version?

 

https://schneider-electric.box.com/ionsetuplatest

L4 Prime for Advanced metering and Utilities