ION 8650 Ethernet communication issue

[Anonymous user]

Dears

We have two meters ION8650 that have an ethernet communication problem. It's no possible to connect to the device with ION SETUP/WEB PAGE through ethernet but the device responds to ping requests, after disconnecting the meter to the power the connection works well. Which could be the problem?

[Charles_Murison · Accepted solution]

Hello @Anonymous user ,

I strongly recommend you contact technical support (se.com -> support ->contact support) to troubleshoot something like this. It could be something like users getting locked out, maximum number of connections to the device being reached or something completely different like switch configuration. 

This forum is not the place to troubleshoot this.

Regards,

Charles