Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84861members
354342posts

HDPM6000R CT Issue

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
csfinley1
Cadet
Cadet

HDPM6000R CT Issue

Hi! I'm having issues with the factory issued CT's in the Panel Retrofit Unit.  They're pulling in fine to the Head Unit but the Retrofit Panel solution is not recognizing them at all even though all instructions were followed for install.  Can't seem to find any troubleshooting or set up instructions for these online.  Thanks!

Tags (1)

Accepted Solutions
Charles_Murison
Picard Picard
Picard
0 Likes
0
247

Re: HDPM6000R CT Issue

Hello @csfinley1 ,

 

Did you try contacting technical support (se.com -> support ->contact support)? Were you able to figure out what was going on?

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities

See Answer In Context

Tags (1)
1 Reply 1
Charles_Murison
Picard Picard
Picard
0 Likes
0
248

Re: HDPM6000R CT Issue

Hello @csfinley1 ,

 

Did you try contacting technical support (se.com -> support ->contact support)? Were you able to figure out what was going on?

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Tags (1)