Error when Upgrade Firmware PM5560 using Firmware v.2.2.2

Parlindungan_Sitorus · ‎2016-01-19

Dear All,

I need your help for my case:

I have PM5560 with Firmware v.1.0.0 and I upgrade to v.2.2.2

The IP Address of the PM is: 192.168.1.11, Sub Net Mask: 255.255.255.0

I use FTP Meter Upgrade process, here the result:

I try to copy the upgrade file into FTP meter, but the meter denied to received the file.

I need help to solve this case.

Thank you in advance.

Parlindungan Sitorus.

sesa56314 · ‎2016-01-21

is there any FTP error message (E.g. Can't log in? Insufficient disk space when uploading? Permission denied when trying to upload?)

Parlindungan_Sitorus · ‎2016-01-21

When I take this action regarding to unsuccessful upgrading the firmware:

Here the error message which I get from ftp:

Still need help for this.

Best regards,

BasemE · ‎2016-01-25

Have you tried to re-trigger the upgrade process again without re-loading the files?

You can re-trigger it by typing this into your browser: http://<meter IP address>/PM5500StartUpgrade.shtml

Parlindungan_Sitorus · ‎2016-01-28

Dear Basem,

Yes I do, I try to trigger with calling the PM5500StartUpgrade.shtml on IE but it is always end with this picture:

Still not solve.

Thank you.

BasemE · ‎2016-01-28

Have you tried to power cycle the device and re-try the upgrade?

Thank you,

sesa126911_brid · ‎2016-01-29

Has there been a resolution to this issue? I just ran into the exact problem today, only I was upgrading from V1.0.3.

BasemE · ‎2016-02-01

We are investigating this issue. Have you tried to power cycle the device and re-upload the new FW files and trigger the upgrade again?

Parlindungan_Sitorus · ‎2016-02-02

Dear Basem,

Yes, I have tried to power cycle the device but can not re-upload the new FW files.

Here is the pop up message which appear each time I upload the FW files:

I don't know why this happened because when first time I upload the FW files, it done successfully.

This case still not solve. The Meter still have no OS, so we could not use the meter also.

I hope there is a solution to this case, otherwise, we must replace the PM to our Customer.

I try to update the firmware because with old firmware, the QR Code is not applied to this meter.

Thank you in advance.

Arneil_Dalope · ‎2016-02-02

Hi,

I am about to do this upgrade as well with 12 x Ethernet connected PM5560s (FW v1.03.0 to v2.2.2) which are already installed and running. They are connected to SPM7.0.1 since last year. They are now having issues with data records stopped and having some invalid values.

I'm a bit concerned if this will happen during the upgrade. Hopefully we can have the resolution for this soon.

Arneil

Parlindungan_Sitorus · ‎2016-02-02

Here is the screen shoot from filezilla, when I upload again the fw files:

Parlindungan_Sitorus · ‎2016-02-09

Dear All,

Any progress to help this case?

Thank you.

Parlindungan_Sitorus · ‎2016-02-15

Dear All,

Right now there are some PM5560 in our Customer which is not available to use because after upgrade the firmware, the OS of the PM is blank.

They do upgrade the firmware because on old firmware the meter has no future of QR Code and also can not setup as Modbus Master.

We need to fix this issue ASAP.

Thank you in advance.

BasemE · ‎2016-02-16

Hi Parlindungan,

We have removed v2.2.2 from our download site and are asking customers to upgrade to v2.1.0 instead. v2.1.0 firmware has the QR code feature as well as the Modbus Gateway feature.

If you have any further questions, please let me know.

Thank you and sorry for any inconvenience this may have caused.

Basem