Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
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Hello @mauricio_rojas_
When on the download site did you search for firmware files for the PM5560 meter? For example the link below is for V2.7.4.
https://www.se.com/ww/en/download/document/PM5560_PM5563_V2.7.4_Release/?searchSource=guided
After downloading the zip file I extracted and found a folder "EDS_amd_STC_Files_for_v2.7.4". You would need to search for the firmware file that matches the firmware on your meter. such as "pm5560 V2.5.2" (without quotes).
Regards,
Charles
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Hello @mauricio_rojas_
Please refer to https://www.se.com/ww/en/faqs/FA406688/
Regards,
Charles
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I tried the link that you sent...after click en the download link and it didnt work and no one file is in the new window.
I dont know if the reason is that Im an ecoxpert and not a Schneider employee.
Do you have another link? Thanks in advance
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Hello @mauricio_rojas_
When on the download site did you search for firmware files for the PM5560 meter? For example the link below is for V2.7.4.
https://www.se.com/ww/en/download/document/PM5560_PM5563_V2.7.4_Release/?searchSource=guided
After downloading the zip file I extracted and found a folder "EDS_amd_STC_Files_for_v2.7.4". You would need to search for the firmware file that matches the firmware on your meter. such as "pm5560 V2.5.2" (without quotes).
Regards,
Charles
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