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EcoStruxure IT Support
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In this article
- Overview
- Create or modify users
- Modify super user
- Modify default user settings
- Delete users
- Common reasons for configuration failures
Overview
In IT Expert, go to Device configuration > User configuration to create, modify, or delete users on selected APC NMC 2 and NMC 3 devices with APC AOS v6.x or later (excluding v6.0.6-6.1.1).
Only supported NMC 2 and NMC3 devices in your organization are available to configure.
It is recommended that you enable strong passwords. If you enable strong passwords, new passwords created for user accounts require:
- A minimum of 8 and maximum of 64 characters
- Not found in a list of 5000 known compromised passwords
It is required that all the Gateways in your organization to be updated to version 1.23 or newer.
If a device is monitored by multiple Gateways, one of the Gateways is automatically selected to apply the configuration change.
All Gateways monitoring a device should be properly configured with file transfer credentials to reduce the risk of failure.
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IMPORTANT: User credentials are also configured in the Gateway for device communication. Changes made to these user credentials in IT Expert must also be made in the Gateway, and the devices must be rediscovered. Otherwise, communication with the Gateway will be lost.
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You can modify user configurations on up to 500 devices at a time.
NMC 3 devices can accept no more than 11 parameters for each device including the username and password.
User configuration options are different for each action:
- Create or modify users
- Modify super user
- Modify default user settings
- Delete users
Create or modify users
Log out of any devices where you are modifying the user configuration.
1. Select devices
Select the devices where you want to create or modify user configurations.
Filter the list by location, model, or device as needed.
2. Configure users
Check the box 
Note: You cannot proceed until you acknowledge you understand that additional configuration in the Gateway may be required.
Click Add user entry to create the list of users you want to create or modify.
Username and password fields are required for every entry.
Depending on the devices you select, a new user might be created on some devices and existing users might be updated on others.
If the username you enter already exists on the device, the password you specify and any custom options will be updated.
If the username you enter does not exist on the device, a new user will be created with the specified username and password and any custom options.
Click the settings icon in each entry 
When you update an existing user, Using default options means the existing settings for the user will not be modified on the device.
When you create a new user, Using default options means the default user options defined by the device are used.
Toggle the button next to each custom option modify it.
Any options not defined in Customize user settings use the device's default options for the user.
Custom options that can be modified using IT Expert include:
User settings
- Enable/disable user
- Role: Administrator. Device, Network only, Read only
Note: You cannot create or modify Outlet role users on rPDUs that support it. You must configure the Outlet role directly on the device.
- Description: Modify the existing description, or leave blank to remove the existing description.
Security settings
- Session timeout (1-60 minutes)
- Serial remote authentication override: Disabled/Enabled
Display settings
- Units: Metric, US Customary
- Date format
- Language: The language setting will not take effect if the language you choose is not installed on the destination device.
Log settings
- Event log color coding: Disabled/Enabled
- Log export format: CVS/Tab
3. Confirm and apply
Show or hide the list of devices affected by user configuration changes.
Click Apply to send the user configuration to the devices.
Modify super user
Log out of any devices where you are modifying the user configuration.
The apc super user is the system admin user. You cannot change the username, change the role, or delete this user.
1. Select devices
Select the devices where you want to modify the super user configuration.
Filter the list by location, model, or device as needed.
2. Modify super user
Check the box
Note: You cannot proceed until you acknowledge you understand that additional configuration in the Gateway may be required.
The current password for the apc super user is required to modify the settings.
Toggle the button next to each custom option modify it.
Options that can be modified using IT Expert include:
User settings
- New password
- Enable user
- Description: Modify the existing description, or leave blank to remove the existing description.
Security settings
- Session timeout (1-60 minutes)
- Serial remote authentication override: Disabled/Enabled
Display settings
- Units: Metric, US Customary
- Date format
- Language: The language setting will not take effect if the language you choose is not installed on the destination device.
Log settings
- Event log color coding: Disabled/Enabled
- Log export format: CVS
3. Confirm and apply
Show or hide the list of devices affected by user configuration changes.
Click Apply to send the user configuration to the devices.
Modify default user settings
Log out of any devices where you are modifying the user configuration.
1. Select devices
Select the devices where you want to modify the default user configuration.
Filter the list by location, model, or device as needed.
2. Modify default user
Configure settings applied when new users are created.
Note: Settings modified in IT Expert are not retroactively applied to existing users.
Toggle the button next to each custom option modify it.
Any options not defined in Customize user settings use the device's default options for the user.
Custom options that can be modified using IT Expert include:
User settings
- Enable/disable user
- Role: Administrator. Device, Network only, Read only
- Description: Modify the existing description, or leave blank to remove the existing description.
Note: You cannot create or modify Outlet role users on devices that support it. You must configure the Outlet role directly on the device.
Security settings
- Require strong passwords
- Require password change (0-365 days, 0 = Disabled)
- Session timeout (1-60 minutes)
- Serial remote authentication override: Disabled/Enabled
Display settings
- Units: Metric, US Customary
- Date format
- Language: The language setting will not take effect if the language you choose is not installed on the destination device.
Log settings
- Event log color coding: Disabled/Enabled
- Log export format: CVS/Tab
3. Confirm and apply
Show or hide the list of devices affected by user configuration changes. Click Apply settings.
Delete users
Log out of any devices where you are modifying the user configuration.
1. Select devices
Select the devices where you want to modify the super user configuration.
Filter the list by location, model, or device as needed.
2. Delete users
Check the box
Note: You cannot proceed until you acknowledge you understand that additional configuration in the Gateway may be required.
Click Add user entry to create the list of users you want to delete.
If the username you enter exists on the device, the user will be deleted.
3. Confirm and apply
Show or hide the list of devices affected by user configuration changes. Click Apply settings.
View progress and results
Results are listed on the User configuration main page including the configuration action, the IT Expert user who initiated the action, the time the action occurred, the number of devices affected, any ongoing progress, and final results.
Click the link in the Devices column to see results listed by device:
- Complete: The configuration was sent to all devices successfully.
- Partial: The configuration was sent to some devices.
- Failure: The configuration was not sent to any devices.
Check the device's event log for more details about configuration changes.
Common reasons for failures
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