Unable to pair the PowerTag with PAS600L

[AkihiroY]

Hello Community,

 Does anybody know the meaning of attached Power LED lighting on PowerTag (A9MEM 1564)?
I tried to do the paring with PAS600L but I could not discover the PowerTag.

I have attached the movie of LED on PowerTag.
I could not find corresponding red LED explanation in the installation sheet below.
https://download.schneider-electric.com/doc/JYT32195_A/JYT32195-00.pdf

What does this LED lighting represents?

[Eric_HAVAS]

Hello @AkihiroY 
According the pdf enclosed and video: RED blinking = Loss of communication with the gateway
Switch off/Switch the power of your Powertag A9MEM1564 in order to make it blinking ORANGE (PowerTag is searching a gateway) to be able to pair it with your panel server.
If issue still present, please contact your CCC
Regards

[AkihiroY]

Thank you for your advice.
As far as I undesrstand, swtich off/switch on of PowerTag is just power off/power on.
I tried power off/power on but led is the same soon after the power on....

[Romain_Polette · Accepted solution]

Hello @AkihiroY ,

Please write down the RFID for ALL your powertag and contact your tech support. 

Regards  

[AkihiroY]

Hello @Eric_HAVAS , @Romain_Polette,

Thank you for your advices. I'll look for the support team who can help this.