Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Panel server data sampling

Gateways and Energy Servers

Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Gateways and Energy Servers
  • Panel server data sampling
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Romain_Polette
Kirk Romain_Polette Kirk
116
Guillaume_Evrard
Captain Guillaume_Evrard Captain
57
Randi_Dolan
Commander Randi_Dolan Commander
46
Thierry_Baudard
Commander Thierry_Baudard Commander
32
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Gateways and Energy Servers
Start a Topic
Solved
BrettWabbis
Crewman BrettWabbis
Crewman

Posted: ‎2025-10-14 10:33 PM

0 Likes
10
387
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-14 10:33 PM

Panel server data sampling

Hi guys,

 

Hoping you can assist.

 

We have a PAS600L operating with some energy meters via Modbus and water meters via the 2 x input onto the panel server.

The 2 energy meters are connected and communicating correctly via modbus – we are getting data and have verified this in the field.

We are having issues however with the data sampling. We believe this may be to do with the data sampling being greyed out (see attached). We have tried all manner of things but cannot seem to have the ability to tick the data sampling checkbox.

Can you please advise if/what we are missing?

Also we note, that nothing shows up in the ‘data’ page, currently only the ‘advanced data’. Would this be resolved once we can sample the data correctly?

 

 

PS our water meters are operating and we are getting data pushed to energy hub.

I have seen some threads on this community where it is mentioned that once the cloud service has been enabled , you may need to factory reset the panel server? Is this correct? This seems flawed as you cannot make any amendments post initial setup and commissioning? 

Attachments
Labels
  • Labels:
  • Commissioning
  • troubleshooting
Tags (1)
  • Tags:
  • english
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Guillaume_Evrard
Captain Guillaume_Evrard Captain
Captain

Posted: ‎2025-10-15 10:49 PM

2 Likes
1
300
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 10:49 PM

hello @BrettWabbis 

Measurement recognized by PAS are having a shortname, example if you want "Current A" this will be reflected as "IA". PAS is supporting multilanguages  for the display in the web pages, but the measurement definition in topology file available in full log is IA.

If you have a multichannel meter ( MCM in PAS), you have to run FW 2.3 and you need to create 2 Custom models.

You will need to associate Twice the device using each of the model.

Example let's assume CT1 IA = 1000 and CT2 IA = 2000

You create a Custom model CT1 :

IA = 1000

You create a Custom model CT2 :

IA = 2000

You will associate Circuit 1 using Custom model 1 and associate circuit 2 using Custom model 2.

Each of the "logical" device will show IA (Current A in English in Web pages).

 

Regarding the possibility to disconnect the PAS from the cloud application without having to perform a factory reset It should be available early next year (February ?)

Kind Regards

See Answer In Context

Reply
Replies 10
Eric_HAVAS
Lt. Commander Eric_HAVAS Lt. Commander
Lt. Commander

Posted: ‎2025-10-14 11:29 PM . Last Modified: ‎2025-10-15 12:11 AM

0 Likes
1
381
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-14 11:29 PM

Request already made to CCC: 119072826

Hello @BrettWabbis 
Yes if you associate a PaS to an advisor cloud application, (like EEH, RAA, AA...) the cloud application manage fully/ Take the control of the PaS (select/manage the data to publish, choose publication/sampling period...)
If you want to free (disassociate) the PaS from the cloud application, you will have to:
1/ In the Cloud application: Delete the PaS
2/ At PaS side: perform a factory reset.
Regards
Eric

Reply
BrettWabbis
Crewman BrettWabbis
Crewman

Posted: ‎2025-10-14 11:33 PM

0 Likes
0
379
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-14 11:33 PM

Thanks Eric, and this I assume once the is is done we will be able to choose the data sampling tick boxes on the panel server itself? 

Reply
Romain_Polette
Kirk Romain_Polette Kirk
Kirk

Posted: ‎2025-10-15 12:40 AM . Last Modified: ‎2025-10-15 12:50 AM

0 Likes
1
376
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 12:40 AM

Hello @BrettWabbis , 

 

"PS our water meters are operating and we are getting data pushed to energy hub."
=> When the Panel Server is connected to Energy Hub => data config and sampling rate are controlled by the cloud service. You cannot fine tune.

Romain_Polette_0-1760509855583.png

 

"Also we note, that nothing shows up in the ‘data’ page, currently only the ‘advanced data’. Would this be resolved once we can sample the data correctly?"

=> It seems that your "Measurement Names" in your model are not compatible with our Power Data Model. I suppose this is the reason why no relevant data are displayed in the "data" page and why data are not selected to be pushed on Energy Hub.

 

Regards, 

 

Romain POLETTE
Solution Architect - France Operations
Reply
BrettWabbis
Crewman BrettWabbis
Crewman

Posted: ‎2025-10-15 12:47 AM

0 Likes
0
373
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 12:47 AM

Thankyou Romain 

this meter is a third party meter, however we used the relevant Modbus profile from EPC web. Is there something we can do to resolve this? Or is this a by-product of using third party meters? 

Reply
Romain_Polette
Kirk Romain_Polette Kirk
Kirk

Posted: ‎2025-10-15 01:17 AM . Last Modified: ‎2025-10-15 01:18 AM

0 Likes
1
371
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 01:17 AM

Hello @BrettWabbis , 

I will let @Eric_HAVAS gives you more details.

 

I checked the RI-D460 models on EPC-Web and none of them is matching our Power Data Model. Naming convention are not compliant (with our measurement dictionary). This could be OK for local use or data publication through SFTP, but this will not work will our Cloud Services.

 

I suppose you will need to recreate your own model by using correct naming convention.

 

Regards, 

 

Romain POLETTE
Solution Architect - France Operations
Reply
BrettWabbis
Crewman BrettWabbis
Crewman

Posted: ‎2025-10-15 01:24 AM

0 Likes
0
368
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 01:24 AM

Thanks Romaine 
My apologies for peppering you with questions. Is there somewhere I can obtain the measurment dictionary so i can match the names?
Reply
Eric_HAVAS
Lt. Commander Eric_HAVAS Lt. Commander
Lt. Commander

Posted: ‎2025-10-15 02:39 AM

1 Like
3
363
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 02:39 AM

@BrettWabbis 
If you have a PaS connected to EEH, I guess you refer to measurements of your 3rd party device that can be displayed on EEH side.
If yes, please refer to 3rd Party Devices with EcoStruxure Energy Hub and EcoStruxure Panel Server - Schneider Electric Comm...

Regards
Eric

Reply
BrettWabbis
Crewman BrettWabbis
Crewman

Posted: ‎2025-10-15 04:27 PM

0 Likes
2
352
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 04:27 PM

Thankyou all. 
I have began creating the new modbus profile and ensuring that the correct naming conventions are used. My conundrum comes when i get to the points that refer to for example current of CT1 and then current of CT2. As this is a dual feed meter, light and power, looking at the naming conventions, there doenst appear to be any that specify Ct 1 / CT2. Any suggestions? 

Reply
Guillaume_Evrard
Captain Guillaume_Evrard Captain
Captain

Posted: ‎2025-10-15 10:49 PM

2 Likes
1
301
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-15 10:49 PM

hello @BrettWabbis 

Measurement recognized by PAS are having a shortname, example if you want "Current A" this will be reflected as "IA". PAS is supporting multilanguages  for the display in the web pages, but the measurement definition in topology file available in full log is IA.

If you have a multichannel meter ( MCM in PAS), you have to run FW 2.3 and you need to create 2 Custom models.

You will need to associate Twice the device using each of the model.

Example let's assume CT1 IA = 1000 and CT2 IA = 2000

You create a Custom model CT1 :

IA = 1000

You create a Custom model CT2 :

IA = 2000

You will associate Circuit 1 using Custom model 1 and associate circuit 2 using Custom model 2.

Each of the "logical" device will show IA (Current A in English in Web pages).

 

Regarding the possibility to disconnect the PAS from the cloud application without having to perform a factory reset It should be available early next year (February ?)

Kind Regards

Reply
BrettWabbis
Crewman BrettWabbis
Crewman

Posted: ‎2025-10-16 01:00 AM

0 Likes
0
291
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2025-10-16 01:00 AM

Thankyou! @Guillaume_Evrard 

Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 

You’ve reached the end of your document

WHAT’S NEXT?

Ask our Experts

Didn't find what you are looking for? Ask our experts!

My Dashboard

Check out the new Feeds and activities that are relevant to you.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore