Insighthome shows incoming solar power at only half of what is coming into the system

[Martin210]

Hello,

I am trying to figure out why my system pnly is using half of the incoming solar power.

My system consists of:

7.2 kw solar array consisting of 21 panels in 2 arrays of similar size

2 Schneider mppt60 charge controllers

4 lithium aes batteries for a total of 390ah.

Schneider Conext SW4048

Insighthome device:

I am trying figure out why it will not show more than 4kw of solar input.

Both strings have almost identical inputs coming to the charger. 

Is there someone here that can look at my Insight Home settings?

I found an earlier post asking the same kind of question.

The respondents gave an email address to contact but the thread ended there.

Eric.Bentsen@se.com

Is there anybody that can hop on my insighthome device to see what parameters are incorrect or missing?

Thanks.

Martin

[Thierry_Baudard · Accepted solution]

Hi @Martin210 

This forum is dedicated to EcoStruxure Panel Server Gateway and does not address insigthome.

Please contat Customer Care Center for assistance.

The phone will depend on which country or region you are. Follow this link and you will find a phone and a way to submit a form requesting support.

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp