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Com'X210 & IEM3255

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solutions_iems-
Lt. Commander solutions_iems-
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Posted: ‎2025-01-17 04:07 AM

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‎2025-01-17 04:07 AM

Com'X210 & IEM3255

Please help!

 

I have a Com'X210 (v6.8.7) connected to 16 no. IEM3255 (9600 None) meters but 4 no. of the meters do not return any values when viewed through the Device Settings tab (communication error yellow circle with !).

 

The meters were all added by highlighting the ComX210_F9... (top RH corner of Device Settings tab) and selecting Discover Connected Devices, then labels added and the meters created in the Com'X.

 

When a Check Device Status is run in the Diagnostics tab, all meters have a Status of "In Service".

 

Using Modscan to test the four meters, all values are present and correct.

 

Any thoughts would be appreciated.

 

Thank you 🙂

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Guillaume_Evrard
Commander Guillaume_Evrard Commander
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Posted: ‎2025-01-19 09:43 PM

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‎2025-01-19 09:43 PM

hello @solutions_iems- 

Are they identical ? 

Would it be possible to create a custom model with only one measurement as per modbus table you checked using modscan?

After forcing communication check data do not appear ?

Have you checked the modbus statistics for those devices to check exception codes ?

Kind Regards

See Answer In Context

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solutions_iems-
Lt. Commander solutions_iems-
Lt. Commander

Posted: ‎2025-02-24 12:47 AM

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‎2025-02-24 12:47 AM

Hi Guillaume

 

I created a custom model for the IEM3255 using only A/phase, V/phase, P total and real energy and it works OK with the Com'X. My client only needs real energy so everything is now sorted.

 

Thank you!

See Answer In Context

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Guillaume_Evrard
Commander Guillaume_Evrard Commander
Commander

Posted: ‎2025-01-19 09:43 PM

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‎2025-01-19 09:43 PM

hello @solutions_iems- 

Are they identical ? 

Would it be possible to create a custom model with only one measurement as per modbus table you checked using modscan?

After forcing communication check data do not appear ?

Have you checked the modbus statistics for those devices to check exception codes ?

Kind Regards

Reply
solutions_iems-
Lt. Commander solutions_iems-
Lt. Commander

Posted: ‎2025-02-24 12:47 AM

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‎2025-02-24 12:47 AM

Hi Guillaume

 

I created a custom model for the IEM3255 using only A/phase, V/phase, P total and real energy and it works OK with the Com'X. My client only needs real energy so everything is now sorted.

 

Thank you!

Reply
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