Ask our Experts
Didn't find what you are looking for? Ask our experts!
Launch of Consumer/Home Owner registration process! We are pleased to announce the commencement of the Consumer/Home Owner Registration Process on Community. Consumers/Home Owners may now proceed to register by clicking on Login/Register. The process is straightforward and designed to be completed in just a few steps.
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Search in
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:08 PM . Last Modified: 2024-04-03 04:14 AM
Hi I have multiple sites now which are suffering the same issues regarding streaming images when i build the Botz 570 in my workshop they all work perfectly but once installed on site all i get is a test card image the Bot see's the camera on line but no video??
(CID:140216917)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:08 PM . Last Modified: 2024-04-03 04:14 AM
Hi Mike,
The first thing I'm noticing is that there are 5 cameras. If they are directly connected, that may be the issue or part of it. NetBotz 570 only supports a max of 4 directly connected cameras. Also, if you're using USB hubs, make sure they are self powered. In both of the above cases, the cameras may not be receiving enough power.
The only software configuration that would cause this is in the camera settings. If the camera is not enabled by check mark or schedule.
You may also want to verify the NetBotz firmware is up to date. If you built this out on one 570 and transferred it to another, there could be issues, especially with newer camera pods. The NBPD0160A requires Botzware 4.6.3 or higher.
Steve
(CID:140217027)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:08 PM . Last Modified: 2024-04-03 04:14 AM
Oh, I just realized that you're not showing the NetBotz appliance in the image, you're showing DCE. You need to go to the botz individually to verify the image.
(CID:140217031)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:08 PM . Last Modified: 2023-10-22 04:41 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.