Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

issue between NB 570 - DCE and pelco sarix IJP121

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • issue between NB 570 - DCE and pelco sarix IJP121
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
108
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:46 AM . Last Modified: ‎2024-04-05 03:12 AM

0 Likes
23
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:46 AM . Last Modified: ‎2024-04-05 03:12 AM

issue between NB 570 - DCE and pelco sarix IJP121

Hi

very 5 minutes the communication between the NB and the Pelco camera is lost and after 5 minutes it is recovered again.
This NB monitored with a DCE transfers the error to it.

But the camera keeps working correctly at all times, if you access its web interface

What is the reason for this error?
Both NB and Pelco are updated to the latest version
you can see the error in this graph

 

 

The client requires an urgent solution because he receives many false errors in this situation

 

 

(CID:128063739)

Labels
  • Labels:
  • Data Center Expert
  • NetBotz
  • Tags:
  • bug
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 23
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

This are the version of NB

and pelco

 

(CID:128063785)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

0 Likes
14
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

Hi Miguel,

 

If it's happening every 5 minutes, it should be fairly easy to troubleshoot. The first thing I would do is take all 3 systems (NetBotz, Pelco, and laptop) and put them on a separate network by themselves. Does the issue still happen on this isolated network? If so, it's likely something specific to your network rather than these systems. 

Something else I suggest is looking at k-base FA167042. Make sure you've got everything configured properly as noted in that documentation. You may also want to reset the NetBotz appliance to it's defaults and only configure the Pelco integration (no DCE yet) so as to make sure there's nothing in the config that's causing this.

If you look on the Pelco itself, what firmware does it report. With the Pelco unit you have, version 01.16.17 was specifically tested as per k-base FA158450.

 

Steve

 

(CID:128063818)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

Hi

The issue is in the realtion between pelco and NB,

I have in diferent network, and switch, i have the same problem in several sites, with the same NB and Pelco, and diferent network, so network don´t be the problem.

I made the installation following the note you sent me, but the problem is not solved

is there someone who has put these systems NB and Pelco, and is it working?

 

(CID:128065911)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

Steven

In some case the time change between 5, 10 or in one case 45 minutes, but the average is 5 minutes aprox.

Could it be that he does not make any communication with the camera every 5 minutes?

(CID:128063951)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

Hi Miguel,

 

There's no reason I am aware of that this could happen. This is why I suggested verifying Pelco firmware, this is why I suggested resetting the NetBotz appliance, this is why I suggested limiting the network. The graph shows that specific camera very regularly so it looks like something is happening every 5-7-10 minutes. The graph appears very regular. Perhaps you want to contact tech support directly as they can look at the specifics in real-time.

 

Steve

(CID:128063959)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

i try now downgrade pelco firmware to 1.16.17.

NB rebbot, and limit network was done before this query,

(CID:128065917)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

i try now downgrade pelco firmware to 1.16.17.

NB rebbot, and limit network was done before this query,

(CID:128063981)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

hi

 

I have the same problem.

 

DCE version 7.5.0.62

Advanced View version 4.6.2

Pelco Camera-IJP121-1IS-T72304626     version 01.16.30

 

I have patched everything I can think of and reloaded it more than once.

What's the fix?

 

Regards

(CID:128749641)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:47 AM . Last Modified: ‎2024-04-05 03:12 AM

I am waiting, i haven't fix

 

(CID:128749674)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

Miguel, as I suggested, perhaps you'll want to contact tech support directly. We can't really go that in-depth here. I know of no reason for a consistent loss and regain of communications. It needs to be troubleshot more in-depth. When/if you communicate with them, perhaps you can provide detail as to what you did for troubleshooting from the suggested k-base...possibly run packet captures as well. If you've not done so already, I'd start with the Pelco, laptop, and NetBotz on a test network all by themselves. 

 

Steve

(CID:128749681)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

Steven before this, i Had conect with tech support but they dont fix that issue.

 

(CID:128751113)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

Hi Miguel,

I'll see if I can get someone in escalation from that region to reach out to you. 

 

Steve

(CID:128751172)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

thanks Steven. i'm wait for your answer

(CID:128751204)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

Please keep me in the loop.

(CID:128751224)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:12 AM

Hi,

I just Installed pelco camera and Netbotz in the same configuration and got the same problem. Is there any "screenshot" documentation existing that shows step by step what to do to make it work together.

Customer configuration:

(CID:128762051)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:11 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:11 AM

Hi Jaroslaw,

The basic Pelco integration document can be found in  k-base  FA167042. AS for Miguel's specific issue, we're looking into it off-line currently.

Steve

(CID:128762118)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:11 AM

0 Likes
5
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:11 AM

Hi

Has this been fixed yet?

I have had to do another job for the past few months so have missed out on the current status of this problem, but am back now looking for the fix.

 

Regards

Mark

(CID:134025578)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:11 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:48 AM . Last Modified: ‎2024-04-05 03:11 AM

i've try a new fix, but don´t go fine with dce

(CID:134025590)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

Miguel,

One of the local support people mentioned they would contact you and work with you for the secondary issue you are having. I will contact them again to make sure they do so. Please note the issue you are having with being unable to see the camera in surveillance is not due to the testing we have done with you. That was happening before we did any updating of your systems.

 

Mark,

In testing with NetBotz and that Pelco camera, the next revision of the NetBotz firmware (soon to be released) as well as the most recent firmware for that Pelco camera (v1.16.37 ) does not seem to have any communications issues on the NetBotz appliance.

 

Steve

(CID:134026333)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

Steve.

Thanks for the update. I already have the camera at v1.16.37 so await the new NetBotz firmware. Will you please update this page will a link to the firmware when released?

 

Regards

Mark

(CID:134026366)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

In response to DCIM_Support
0 Likes
0
1702
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

I'll try to remember.  😃

(CID:134027450)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

In response to DCIM_Support
0 Likes
0
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2024-04-05 03:11 AM

Hi Mark,

NetBotz 4.6.3 is out today. It's not available yet as a download but it is available through Advanced view. Download links and the option to upgrade through DCE should be available within the next few weeks.

(CID:137112124)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2023-10-22 04:40 AM

0 Likes
0
1704
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 03:49 AM . Last Modified: ‎2023-10-22 04:40 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of