Where can I send information about potential vulnerabilities?

[DCIM_Support]

Hi, I have a few concerns about DCE 7.2.2 when the server is being used as a proxy, what is the best email address to use to contact support directly?

Cheers

Dom

(CID:89063876)

[DCIM_Support]

Hi Dom,

Depending on your location, you can use the below link and and enter your country and you will be given the technical support number to call. 

http://www.apc.com/support/contact/index.cfm

You can also submit a ticket on the link below: 

http://www.apc.com/support/contact/ask_apc.cfm

Regarding the vulnerabilities you are seeing, I would contact technical support for the latest version of DCE v7.2.4. They will be able to release this version to you providing you have a software support contract. Once you upgrade to the latest version I would run the scan again. If you are still seeing the vulnerabilities, we would like for you to submit the full scan report along with the scanning software you are using (exact version). This will show us the exact vulnerabilities that are present. This will then be sent to engineering for review.

Hope this helps. 

Regards,

B

(CID:89063880)

[DCIM_Support]

Hi, Again depending on the nature of the vulnerabilities it is also possible to post your question directly in this forum

(CID:89063917)

[DCIM_Support]

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