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Dear Muhammad,
Thanks for the event and data logs.
When did you conduct the on battery test by disconnecting the utility power to the UPS? How long did you run the UPS on battery mode?
I see that the following event logs are recorded on NMC on 11.10.2018. However, I noticed that the logs cleared very quickly. If possible, could you please allow the UPS to run on battery mode for a few minutes if you have sufficient battery runtime, and see if the DCE detects the on battery alarm? Secondly, please make sure that "Priority Scanning" is enabled and device scan setting is set as per your requirement under device scan settings before conducting the test.
10/11/2018 18:13:18 UPS: No longer on battery power. 0x010A
10/11/2018 18:13:16 UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
10/11/2018 18:12:47 UPS: An input voltage or frequency problem prevents switching to bypass mode. 0x020F
10/11/2018 18:12:35 UPS: On battery power in response to an input power problem. 0x0109
10/11/2018 17:40:16 UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
10/11/2018 17:40:01 UPS: No longer on battery power. 0x010A
10/11/2018 17:39:44 UPS: An input voltage or frequency problem prevents switching to bypass mode. 0x020F
10/11/2018 17:39:43 UPS: On battery power in response to an input power problem. 0x0109
10/11/2018 17:33:46 UPS: No longer on battery power. 0x010A
10/11/2018 17:33:44 UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
10/11/2018 17:33:04 UPS: An input voltage or frequency problem prevents switching to bypass mode. 0x020F
10/11/2018 17:33:01 UPS: On battery power in response to an input power problem. 0x0109
10/11/2018 17:24:54 UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
10/11/2018 17:24:53 UPS: No longer on battery power. 0x010A
10/11/2018 17:24:20 UPS: An input voltage or frequency problem prevents switching to bypass mode. 0x020F
10/11/2018 17:24:14 UPS: On battery power in response to an input power problem. 0x0109
Are you referring to the Device Show Alarms History in DCE for Symmetra PX2 UPS? Could you please look at the past history of Alarm in DCE software for PX2 UPS on DCE software and see if any alarms recorded at all for PX2 UPS in DCE software?
Here is the procedure to view the Past history alarms view of the device(s) or Group of devices(s).
Step 1: Select the device for which you would like to download the Alarm History
Step 2: Select the period and then click on Search
Step 3: All the alarms history for the device will be shown in the box. And then click on the folder option as shown below and select CSV to export the History of the Alarms.
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shahzad.engr123
DCE receives SNMP traps from APC devices when the device in an alert state The information received is intended for DCE only. DCE then polls the device for their sensor data and current state. DCE will alert based on the retrieved information.
StruxureWare Data Center Expert help defines priority scanning as follows:
"Priority Scanning is a trap-based polling process that only occurs in response to traps from APC SNMPv1 devices or informs from APC SNMPv3 devices at which the StruxureWare Data Center Expert server is defined as a trap receiver."
Here is a little more information on the process:
Priority scanning is a process where an APC device stores the DCE server IP address to a table not viewable by the user. When an event occurs at the APC device, the device sends an SNMP trap to the DCE server. DCE receives the trap and then polls the device for alert information.
Device Scan Settings->Select the IP address of the Symmetra PX–>Check if priority scanning is enabled
Another workaround for you to keep an eye on the UPS on battery operation alarm or any other state change of the UPS critical alarm is to create Customized thresholds. This can easily solve your issue. I know it may be time taking, but can help to achieve your goal in monitoring the UPS status as utmost priority. As far as I know, there are many install base which works fine with Symmetra PX2 and DCE. I didn't receive this issue before. As I mentioned earlier, please upgrade DCE version 7.6.0 and see if it helps. Please do take backup before upgrading.
I hope this helps.
Regards,
Bala
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Dear Balaraman,
As per your instruction i have connected monitor and found this screen please review attached screenshot.
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Hi Muhammad, May I know the DCE server model number? Did the server boot successfully? From the screen shot, I am not able to relate to any error. Do you see any error message in red color during the boot or did it not boot successfully or stays at any stage without proceeding?
After the DCE server rebooted successfully, Did you connect your laptop with DHCP enabled to the DCE Private LAN GB2 switch and see if the IP address is assigned by DCE automatically? If so, what was the result?
I also let other community experts to suggest on your screen shot.
I also request you to let the Server boot fully, and the following message should display after successful boot.
If you still not able to access the DCE server on public LAN-GB1 port, then I also suggest you to consider the restore the DCE to DCE 7.5.0 defaults with DCE 7.5.0 backup file.
The following K-base document can help you to restore DCE and restore the last DCE backup. You can also contact your region tech support over phone if you need quick help in restoring the DCE to 7.5.0 defaults and restore the last DCE backup.
https://www.schneider-electric.co.in/en/faqs/FA321728/
Regards,
Bala
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Hi Muhammad, Do you have any USB or Pen Drive or USB hub plugged into AP9465 USB port? If so, can you please remove it and then re-boot the Server?
How did you upgrade DCE version 7.5.0 to 7.6.0? Did you upgrade through DCE desktop client by using the below option?
You mentioned that you recently upgrade the DCE to 7.5.0. So I assume that you are familiar in upgrading the DCE server version.
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Dear Muhammad, Thanks for the update. I am glad that you could restore the DCE.
Are you getting the below error message on DCE software for ACRC103? Please confirm. If you are getting the below message for ACRC103, then check this k-base document:http://www.apc.com/us/en/faqs/FA177004/
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As far as I know, DCE software can show the alarm as long as the device is able to respond to the alarm via SNMP if the alarm exists. I do not think that DCE will be able to show an alarm on its view if the event occurs and clears very fast. As mentioned, the DCE can show the alarm if it exists and the device is able to respond via SNMP. For APC products, All I can say is that make sure that the device scan settings is set the minimum possible and priority scanning is enabled for the devices under device scan settings.
I also let other community experts to answer you.
Regarding Uniflair, it looks to be DDF modification request is required.
Please request the DDF request in the below link:
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