Netbotz 570 can not integrate IME129-IR Pelco Sarix camera

[DCIM_Support]

This question was originally posted on DCIM Support by Gabriel Asparch on 2018-10-17

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I tried to integrate a  pelco sarix  IME129-IR  camera to netbotz 570 device. I tried to connect it but link status always stays in offline. Netbotz and camera are at the same network. 

I can be connected to the camera via HTTP/HTTPS and works fine.

 From Netbotz compatibility matrix, the Pelco Sarix Family are supported

FYI,   Netbotz 570 fw version is 4.6.2

Pelco Sarix camera has the latest available FW 6..4.4

 

Datacenter expert version is  7.5.0.62

 

From Netbotz appliance, it could discover the camera

but, when I tried to be connected to it, the LINK STATUS  is offline

Based on official Schneider information, I already bought four IME129-IR  cameras and DCE Survillance license.  Please, how can it be fixed?

Thanks in advance.

Gabriel

(CID:134684716)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2018-12-16

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Dear Gabriel Asparch,

I recommend you upgrade the firmware of the NetBotz-4.x appliance to version v.4.6.3. For more information, see new Release Notes NetBotz v4.6.3.pdf

Hope this helps you.

With respect.

(CID:137725555)

[DCIM_Support]

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