Some of my sensors are reporting unplugged or has malfunctioned.

DCIM_Support · ‎2020-07-04

DCE is showing that some of my sensors are either unplugged or have malfunctioned. I have power cycled the netbotz and I also deleted the netbotz device and rediscovered it. Neither of these options have fixed the issue. I had someone verify onsite that the sensors are all plugged in as well.

DCIM_Support · ‎2020-07-04

I had this happened and it's not uncommon for the sensors to malfunction. The only other test is to plug in the sensor to another netbotz to rule it out.

DCIM_Support · ‎2020-07-04

Hi Krista,

The first thing to check is advanced view or the NetBotz web page. If the sensors are showing up OK there, it sounds like a communications issue between the NetBotz and DCE. If the NetBotz itself is showing that the sensors are not there or if you see alerts showing that they are unplugged or connected then disconnected, the issue would be with the NetBotz itself.

You'd need to provide more info about the issue.

What version of DCE?

Which NetBotz appliance and it's firmware?

Do all the sensors show up on the appliance etc.?

How many pods are attached to this appliance?

Is it happening to all sensors or just the ones connected to a specific pod?

How many NetBotz do you have?

Is it happening to just one or many?

There may be more info to look at depending on answers to questions such as these.

Steve

DCIM_Support · ‎2020-07-04

The DCE and Advanced View are showing the same information. I have one Netbotz at this location with 2 sensor pods. Only one of the sensor pods is having issues with some (not all) of the sensors along with some of the sensors in the netbotz integrated sensors.

NBRK0570 Firmware V4_6_1_20170620_1400

Sensor Pod NBPD0155 Firmware 0.6.9

DCIM_Support · ‎2020-07-04

Hi Krista,

You may want to try moving the sensors to another port. If you have 2 temp sensors and 1 is having this issue and another not, swap out which port they're connected to. Does it follow the port or the sensor?

Maybe swap out the pod order. If the second pod is having this issue and you put it first in order or just take the other pod out of the configuration, Does anything change?

Are you using CAT5 or CAT6 cables? I've seen issues with CAT6.

Are you using any extension cables? How far away from the pod are the sensors and how far apart are the pods?

Has this been happening since the initial setup or has it just started after a period of time? How long has the configuration been in place?

The most in-depth troubleshooting would be to disconnect everything and reset the device to defaults, update the most recent firmware, and test sensors and pods one by one.

If the issue seems to follow the sensor or ports on a pod, you may need to look into replacement. You'd need to call support for that.

Steve

DCIM_Support · ‎2020-07-04

Thanks for the suggestions. I am going to have my counterpart at that location try some of these things and then go from there. Appreciate the help.

DCIM_Support · ‎2020-07-04

How do I reset the device to the default settings?

DCIM_Support · ‎2020-07-04

Hi Krista,

Sorry, I should have provided that info. A basic reset to defaults would be to use unconfig and the next level is configreset. They're both outlined in this k-base:

http://www.apc.com/us/en/faqs/index?page=content&id=FA158175

If you were concerned with potential corruption that a simple reset wouldn't resolve, you can also use a TFTP flash as shown in this k-base:

http://www.apc.com/us/en/faqs/index?page=content&id=FA176133

Please note that step 17 offers a "keep" option and if you're formatting using this procedure because you believe there may be corruption, I recommend not using this option.

Steve

DCIM_Support · ‎2020-07-04

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