Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Send SMS with DCE & Netbotz: Requirements & installation procedure

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Send SMS with DCE & Netbotz: Requirements & installation procedure
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
110
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
64
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
SESA380953
SESA380953 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2020-07-09 01:22 PM

0 Likes
2
2047
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-09 01:22 PM

Send SMS with DCE & Netbotz: Requirements & installation procedure

I understand there are SMS gateways on the market or or we could select SMS service from and internet provider.

 

Do you have a kind of checklist for requirements & installation procedure? / thank you in advance.

Labels
  • Labels:
  • Data Center Expert
  • DCIM Support
  • IT Expert
  • NetBotz
  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
tjlaw
Lt. Commander tjlaw Lt. Commander
Lt. Commander

Posted: ‎2020-07-13 08:07 AM

0 Likes
1
2011
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-13 08:07 AM

Hi, 

 

I am just sharing some tips here, hopefully, it may help. The below steps are based on a hardware SMS Gateway that relays emails and sends SMS alert the same time: 

 

Requirements: 

1. SMTP settings including Mail server IP address, SMTP Port user, authentication if required. 

2. Valid SIM Card, security pin has been removed for the SIM. 

3. Good network coverage for SIM card's operator. Poor network coverage may lead to SMS unable to send. Locate best location that has the best network coverage. 

 

 

Installation: 

1. Ensure the network connection to Customer Network and APC LAN (assuming the hardware has 2 NIC) is established and reached by DCE / Netbotz. If email is not required, Customer Network will not be required. 

2. Confirm that a valid SIM card is inserted properly into the GPRS/ 3G/ 4G modem. Valid SIM card shall register automatically to the operator and recognized by the SMS Gateway. 

3. Check the Operator's / Modem signal, the signal should be above good. Relocate the modem's antenna for the best coverage. 

 

Configuration and Test:

1. Test the SMTP connection by initiate an email test to the customer's email by using SMS Gateway's internal test tool.

2. Test an SMS send from SMS Gateway by using the SMS Gateway internal test tool. 

3. Confirm steps 1 and 2 are successful before proceeding with the next step. 

3. Confirm that DCE / Netbotz is under the relay host allowed list to enable DCE and Netbotz to use the email / SMS service from the SMS Gateway. 

4. Configure SMS Gateway as primary email server and customer's SMTP address as backup email server in DCE / Netbotz. 

5. Use short message email in DCE / Netbotz to send SMS notification. 

6. Use the SMS recipient format as stated in the SMS Gateway help content. e.g. number@<sms_gateway_ip_or_hostname>. The email recipient will remain as a normal email address. 

7. Test both email and SMS Alarm action and confirm with the recipients have received them (SMS and Email)  successfully. 

8. Once the test is successful, proceed with actual alert test where the notification policy applies. 

 

Best Regards, 

 

TJ 

 

See Answer In Context

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 2
tjlaw
Lt. Commander tjlaw Lt. Commander
Lt. Commander

Posted: ‎2020-07-13 08:07 AM

0 Likes
1
2012
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-13 08:07 AM

Hi, 

 

I am just sharing some tips here, hopefully, it may help. The below steps are based on a hardware SMS Gateway that relays emails and sends SMS alert the same time: 

 

Requirements: 

1. SMTP settings including Mail server IP address, SMTP Port user, authentication if required. 

2. Valid SIM Card, security pin has been removed for the SIM. 

3. Good network coverage for SIM card's operator. Poor network coverage may lead to SMS unable to send. Locate best location that has the best network coverage. 

 

 

Installation: 

1. Ensure the network connection to Customer Network and APC LAN (assuming the hardware has 2 NIC) is established and reached by DCE / Netbotz. If email is not required, Customer Network will not be required. 

2. Confirm that a valid SIM card is inserted properly into the GPRS/ 3G/ 4G modem. Valid SIM card shall register automatically to the operator and recognized by the SMS Gateway. 

3. Check the Operator's / Modem signal, the signal should be above good. Relocate the modem's antenna for the best coverage. 

 

Configuration and Test:

1. Test the SMTP connection by initiate an email test to the customer's email by using SMS Gateway's internal test tool.

2. Test an SMS send from SMS Gateway by using the SMS Gateway internal test tool. 

3. Confirm steps 1 and 2 are successful before proceeding with the next step. 

3. Confirm that DCE / Netbotz is under the relay host allowed list to enable DCE and Netbotz to use the email / SMS service from the SMS Gateway. 

4. Configure SMS Gateway as primary email server and customer's SMTP address as backup email server in DCE / Netbotz. 

5. Use short message email in DCE / Netbotz to send SMS notification. 

6. Use the SMS recipient format as stated in the SMS Gateway help content. e.g. number@<sms_gateway_ip_or_hostname>. The email recipient will remain as a normal email address. 

7. Test both email and SMS Alarm action and confirm with the recipients have received them (SMS and Email)  successfully. 

8. Once the test is successful, proceed with actual alert test where the notification policy applies. 

 

Best Regards, 

 

TJ 

 

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

SESA380953
SESA380953 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2020-07-15 08:48 AM

In response to tjlaw
0 Likes
0
1997
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-15 08:48 AM

What a wonderful help / Thank you.

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of