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EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2023-02-2804:23 AM
You are looking in the right places. The message is an indicator something upstream in the asset hierarchy has a different customer assignment, or at least ITA believes this is the case. So yes, if that device is a rack, ITA believes something containing the rack disagrees with the customer assignment.
As a test, if you check the "inherit" button does the customer assignment change? If yes, you should be able to use the equipment browser to search for that customer assignment info to try to identify what is setting this customer value. You can of course click the "undo" button to undo the customer assignment in the desktop client.
If you need someone to dive into this deeper we may need view a backup file so the data itself can be checked. If you choose to go that path, please re-post this inquiry to the email@example.com support desk as you should not share detailed information in this forum.