Device manager account

[SonNG]

Hi Support Team,

I am facing a problem that: our customer they did not remember the device manager account and the licenses for both DCE and DCO.

Now they want to upgrade the system and add more licenses. So is there a way to be able to activate the license to that device in this case?

Thanks & Regards

[gsterling · Accepted solution]

Hello SonNG

When you state "device manager account" are you referencing the software entitlement system?

Can you share the serial number of the customers DCE and/or DCO server so we can check whether they are registered and who has access to their licenses?

Do not respond to this community, please open a ticket by emailing the details to support@ecostruxureit.com as responses to the ecostruxure support system are more private than responses to this community.

Regards

Greg Sterling