Scan barcode always "flash back" in VIZOR by iPAD device

[DCIM_Support]

Hi Team ,

I just test the VIZOR for barcode function on iPAD device, I can scan the barcode before keyin in DCO and the

message form VIZOR show : "scanresult: Barcode xxxxxxxxxxxxxx not found" .

But when I keyin the barcode to the IT device in the DCO , then used iPAD login VIZOR to scan the barcode .

It's always flash back and no response .

I also used my moblie to test , sometime work and sometime didn't work .

Does anyone know this issue and what's the problem on it ? Your help would be appreciate .

My iPAD version : 7.1.1  ,  Type: MD330TA/A

Best Regards

(CID:106209254)

[DCIM_Support]

Billy, perhaps get a video recording of the issue?that might help to explain to the team. Also, are you using DCO 750 or DCO 8?

(CID:106209265)

[DCIM_Support]

Hi Chris , Thank you for advise , due to the video is too large so that I put it into box. Below download link for all of your reference , kindly help on what's the problem , many thanks . BTW I'm using DCO 7.5 . https://schneider-electric.box.com/s/nz7l5akhj6t3u9zdbxcwtkezreh6x3h9 Best Regards

(CID:106209297)

[DCIM_Support]

Hello .. Does anyone could response this issue ? Many thanks . Best Regards

(CID:106209521)

[DCIM_Support]

Hello ..

Does anyone could help on this issue ?  Many thanks .

Best Regards

(CID:106209646)

[DCIM_Support]

Hi Billy,

I'm not sure that this Bar Code Scanning feature has been tested from the software development point of view, but your test obviously shows that there might be some issues. So I will log a software enhancement case, thanks.

Kind regards

(CID:106209772)

[DCIM_Support]

Hi Jef , Thanks for help , due to we already put this feature in basic design for our customer , kindly help us to fix this issue , otherwise we will have problem for our project ,thank you . Best Regards

(CID:106209787)

[DCIM_Support]

Hi Chu Li, I was reviewing your shared video capture, and as a summary I've noticed the following steps: 1. scanresult returns "barcode xxx not found" 2. you've entered the barcode xxx to your DCO model and saved. 3. and then re-scanning (step 1) returns no result. I was wondering if restarting the VIZOR (between step 2 and step 3) would have helped? Kind regards

(CID:106209843)

[DCIM_Support]

Hi Jef , Yes ,I have test by your concern and also had the same issue , this info for your reference . Any info that I can provide ? Just let me know ,thank you so much . Best Regards

(CID:106209873)

[DCIM_Support]

Hi Chu Li, Many thanks, I will contact you (directly) for the customer name, so it can be added to the case, thanks. Kind regards

(CID:106209879)

[DCIM_Support]

By the way, you might want to check-out the DCO 8 Web Client https://dcimsupport.apc.com/display/UADCO8x/What+is+new+in+StruxureWare+Data+Center+Operation+8.0#Wh... that's a new feature shipped with DCO 8, I know it doesn't have barcode scanning capabilities, but it might be potentially a good replacement for VIZOR (or even Mobile). Kind regards

(CID:106210095)

[DCIM_Support]

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