Root access for DCE

[DCIM_Support]

Hi Team, we need temporary root access on our DCE 7.4.1.

Thanks for the help.

(CID:128753447)

[DCIM_Support]

Hi Team it would be great if we can have the root access to DCE. so we can see the processes of DCE causing freezing of client applications.

Regards

Shaik Mahboob Ali

(CID:128753481)

[DCIM_Support]

Dear Adrian Jeitziner,

From Steven Marchetti reply to the post of :

As per k-base FA222410 we do not provide root access (see the text for this FAQ below. Support is simply not allowed to provide this information to customers...

and from Balaraman Jagadeesan reply to the post of :

As per K-base ID:FA222410 , DCE is customized, Schneider Electric does not allow customers access to the back end of the system. StruxureWare Data Center Expert is an appliance and should be considered a "black box" or closed system. We do not provide the root password for theses systems.
Therefore, there is no user interface activity can be performed through putty

With respect.

(CID:128753485)

[DCIM_Support]

Hi!

There is no root access by default to DCE as mentioned in FA222410. I believe that you can obtain temporary root access by contacting technical support;

"Please note this requires that the SSH service was enabled by a user prior to the problem. This is NOT enabled by default in DCE’s configuration. This also requires server root access, only available to Schneider Electric technical support."

Have you reached out to support on the phone or via email ticket? In this instance i would recommend that you speak to them for a resolution.

(CID:128753622)

[DCIM_Support]

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