Problems detecting a UPS SRT1000XLI, with NIC AP930 in DCexpert

[DCIM_Support]

This question was originally posted on DCIM Support by CARLOS DENIS on 2017-11-21

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Hi, 

We are working with a client configuring a DC expert and we had problems to detect an UPS SRT1000XLI.  We´ve verified the following test:

• PING to UPS and it is seen without problem
• It was enabled SNMP trap sending.
• It was disabled SNMPV3
• it was verified the public and private community were ok.
• We can access to UPS via WEB without problem.

The alarm log shows the following message: detecting an unauthorized user attempting to Access the SNMP interface from 192.168.161.19 (expert server)

I would appreciate your help.

Regards,

(CID:126178959)

[DCIM_Support]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2017-11-21

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Dear Carlos,

Please try to discover the UPS via SNMP version 1 and see if you are able to get it discovered by DCE software. 

Before discovering, please make sure that the SNMP version 1 is enabled, and community string name is matching with the DCE device discovery settings. 

Default Community string name: public

If you still face an issue in discovering the device, please go through the below reference guides which can help in troubleshooting the discovery.

Device discovery processes

http://www.apc.com/us/en/faqs/FA177081/

Regards,

Bala

(CID:126178970)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-12-01

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Dear CARLOS DENIS,

Have you solved your issue or not?

With respect.

(CID:126183366)

[DCIM_Support]

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