Portal display issue

[DCIM_Support]

Portal 1.3.2 is installed.  All of the services are started.  However the portal page is not showing the contents correctly.   I tried IE 11,  Google Chrome Version 43.0.2357.81 m (64-bit), Firefox v41.0, same issue. I attach the screenshot and logs file below.  I did manually start liferay, no help.   Windows Firewall is off.  

The portal was running on the laptop without any issues.  However for some reason, I re-installed the OS and everything, then the portal page can not be shown correctly after installation. 

Anything wrong here? 

 v41.0

liferay.2015-10-21.log

(CID:103585517)

[DCIM_Support]

Hi Annie,

               Did you configure the portal with DCE..?  see the attached PDF and configure the portal as per attached PDF file.

Best Regards,

Rana

Portal-StruxureWarePortalconfigurationtips-120515-2117-1459.pdf

(CID:103585628)

[DCIM_Support]

Sorry but this is not what i am asking for. Basically I can't open the liferay page correctly.

(CID:103585633)

[DCIM_Support]

I re-install the Portal, but same issue.  Could you please help this?   

(CID:103585656)

[DCIM_Support]

Hi Annie,

It seems the installation have not been completed successfully. You might want to follow these steps to re-install:

1. Un-install  StruxureWare Portal

2. If not removed already, then delete the 'struxureware portal' and the 'postgresql' directories from the Program Files folder

3. Remove the postgres account, assuming you do not have any other application using the postgres database. This can be done from the command prompt, eg open cmd and run the following command:

net user postgres /del

4. restart the workstation

5. Install StruxureWare Portal

Hope this helps,

Kind regards

(CID:103585659)

[DCIM_Support]

Thanks Jef, I followed the steps above, but it is not working for me. Also there was no "postgresql" or "pstgresql" directory when I tried to remove it. .

(CID:103585673)

[DCIM_Support]

Hi Annie, I'm sorry to hear that it didn't work for you. It might be a java related issue, did you try Vineet's suggestion? Is it resolved? if not, please share the logs with me, then I will take a look. And concerning removing the postgresql folder, I guess it's been removed during un-installation, so I have modified the step by adding "if not removed already". Kind regards

(CID:103585912)

[DCIM_Support]

Hi Jef, I finally got the issue resolved. Looks like to be Java issue.. I removed the java version previously installed, and removed the portal, removed the postgres account, then installed the portal again, it is then working.

(CID:103585915)

[DCIM_Support]

Hi Annie, I'm really happy to hear that it is resolved. Well done!

(CID:103585916)

[DCIM_Support]

This is the screenshot after I re-install it per your steps.  Also I got the same issue reported from another engineer here.  It could be something related to the workstation configuration since both laptops were just formated by the IT and re-installed OS..  

(CID:103585676)

[DCIM_Support]

I faced the same issue with Portal on my laptop as well and found out that it was Java issue.I had multiple versions of JAVA SDK and Java run time which was becoming the cause. So I removed all versions of java and let Portal install whatever it needed and everything was working like a breeze..

Try it ...hope it works for you as well...

(CID:103585783)

[DCIM_Support]

Hi Annie What version of Java are you running ? regards

(CID:103585920)

[DCIM_Support]

if you have Java 8 installed, please try uninstalling in and let struxureware portal install java.

(CID:103585979)

[DCIM_Support]

Yes it was jave v8. Since my laptop is a new install, the IT installed the latest Java version on my laptop. After I removed it, and let Portal insall java 6, then it is working. It appears the Portal is not compatible with Java v8.. Not too sure if next Portal release will correct this.

(CID:103586059)

[DCIM_Support]

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