EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-05 04:06 PM . Last Modified: 2024-04-03 11:11 PM
Hi,
I'm a running DCE 7.5.0 with 2 nbrk0570 4.6.2 with 4 cam each.
On alarm history on DCE I have picture clips, on the surveillance tab I don't have any clip.
Cameras are licensed, netbotz is posting, I get emails with pics, everything is working properly, except surveillance.
How can I troubleshoot this?
Thanks.
(CID:137732341)
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Posted: 2020-07-05 04:06 PM . Last Modified: 2024-04-03 11:11 PM
Hi Ricardo!
It may be caused by timestamp differences.
Check that time settings (time and time zone) on DCE and Netbotz are correct.
(CID:137732757)
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Posted: 2020-07-05 04:06 PM . Last Modified: 2024-04-03 11:11 PM
I am having a similar issue - I have 4 cameras in different rooms and all were recording footage, and then one camera stopped. I was told to reformat and re-config, I am not able to do this now.
Please share any info, resolution.
Kind regards
(CID:139694251)
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Posted: 2020-07-05 04:06 PM . Last Modified: 2024-04-03 11:11 PM
Dear Ricardo Oliveira,
Tell us, please, did you solve your problem or not?
With respect.
(CID:139693958)
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Posted: 2020-07-05 04:06 PM . Last Modified: 2023-10-22 03:27 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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