No surveillance clips stored

[DCIM_Support]

Hi,

I'm a running DCE 7.5.0 with 2 nbrk0570 4.6.2 with 4 cam each.

On alarm history on DCE I have picture clips, on the surveillance tab I don't have any clip.

Cameras are licensed, netbotz is posting, I get emails with pics, everything is working properly, except surveillance.

How can I troubleshoot this?

Thanks.

(CID:137732341)

[DCIM_Support]

Hi Ricardo!

It may be caused by timestamp differences.

Check that time settings (time and time zone) on DCE and Netbotz are correct.

(CID:137732757)

[DCIM_Support]

I am having a similar issue - I have 4 cameras in different rooms and all were recording footage, and then one camera stopped. I was told to reformat and re-config, I am not able to do this now.

Please share any info, resolution.

Kind regards

(CID:139694251)

[DCIM_Support]

Dear Ricardo Oliveira,

Tell us, please, did you solve your problem or not?

With respect.

(CID:139693958)

[DCIM_Support]

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