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No surveillance clips stored

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DCIM_Support
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No surveillance clips stored

This question was originally posted on DCIM Support by Ricardo Oliveira on 2019-01-14


Hi,

I'm a running DCE 7.5.0 with 2 nbrk0570 4.6.2 with 4 cam each.

On alarm history on DCE I have picture clips, on the surveillance tab I don't have any clip.

Cameras are licensed, netbotz is posting, I get emails with pics, everything is working properly, except surveillance.

How can I troubleshoot this?

Thanks.

(CID:137732341)

4 Replies 4
DCIM_Support
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Re: No surveillance clips stored

This answer was originally posted on DCIM Support by Valentin Kozlov on 2019-01-15


Hi Ricardo!

It may be caused by timestamp differences.

Check that time settings (time and time zone) on DCE and Netbotz are correct.

 

(CID:137732757)

DCIM_Support
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Re: No surveillance clips stored

This comment was originally posted on DCIM Support by juice on 2019-02-11


I am having a similar issue - I have 4 cameras in different rooms and all were recording footage, and then one camera stopped. I was told to reformat and re-config, I am not able to do this now.

Please share any info, resolution.

Kind regards

(CID:139694251)

DCIM_Support
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Re: No surveillance clips stored

This comment was originally posted on DCIM Support by spezialist on 2019-02-09


Dear Ricardo Oliveira,

Tell us, please, did you solve your problem or not?

With respect.

(CID:139693958)

DCIM_Support
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🔒 Closed

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