Netbotz250 not working properly.

[DCIM_Support]

This question was originally posted on DCIM Support by Mohsin khalil on 2018-10-25

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Netbotz250 not working properly. This leaves the session after few mints on DCE.

I have attached the screen short. Could you please help me regarding this issue.

(CID:134689419)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-12

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Steven Marchetti...could you please help me about

(CID:136153102)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-14

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Steven Marchetti,

I hope you are well. I have raised the query about Netboltz but no one giving a positive response about. Please help me about regarding issue. I am suffering about it.

(CID:136153104)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-11-14

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Mohsin,

Please note that this is an open forum. If you need immediate attention, please contact technical support in your region. Please also note that there are instances such as the last few days where someone may take vacation days and may not be available to answer your questions. 

As for your issue, you state:"This leaves the session after few mints on DCE." Do you mean you have issues with the interface after launching? Does this mean DCE loses SNMP communications?

Do you have any issues launching to the 250 with a different browser either outside of DCE or using a different browser using DCE's preferences? Are you launching through the DCE thick client? Please provide more specifics.

I see that you are logged in to DCE at a 172.22 address but you're pinging a 192.168 address.

Have you tried a ping from the same subnet or the same switch as the NetBotz 250 resides?

Have you tried connecting to a different switch or port?

Is this DCE server a hardware server or if a VM, does it have 2 NICs?

What do the logs on the 250 say? Can you attach them?

If I have to go with just the ping, it looks like there is a poor network connection and that could easily cause communications issues.

Steve

(CID:135432841)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-19

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Steven Marchetti

I hope you are well. 

This reply from the client side. Tell me what we need to do next to solve the problem.

Regarding below email, as you know DCE has two network interfaces one for Public IP and second for Private IP Address. That’s why 172.22.xx.xx and 192.168.xx.xx both are DCE IP address.

There is no problem with IP Subnets.

If I directly attach LAN cable with NETBOTZ and Laptop then same behavior of NETBOTZ.

Packet drops 50 to 60%.

That’s why I am asking about NETBOTZ LAN interface issue or may be firmware issue.

Please resolve this issue on priority basis.

(CID:136153069)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-22

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Steven Marchetti

helo please update me regarding???

(CID:137108828)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-26

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Hi Mohsin,

Since you hadn't provided info on the DCE server initially, I wasn't sure if it was public/private DCE network or something else on the customer's network.

As for a direct connection, if it is truly direct and no router or switch in between, that leaves the cable, the laptop, and the NetBotz itself. Assuming you've had no issues with other appliances and have tried a different cable, It's the NetBotz appliance. You can try upgrading the firmware but I tend to doubt that would correct any issue with the network (it can't hurt to try though). It's possible something was changed and the network settings are somehow affecting communications so I would suggest resetting the appliance to defaults 

To reset to defaults, follow k-base FA158175.

To both upgrade the firmware as well as resetting to defaults, use k-base FA176133. If using this document, do not use the "keep" option as that will keep your settings and while it will upgrade the firmware, you will not be wiping out any corrupt or undesirable configuration. 

Of course before doing either, you can do a backup of the device. If you do this however, I suggest testing with the blank configuration first. If it works and then you re-import your backup and the issue returns, then there's something wrong with that config and it must be wiped out and manually reconfigured.

Steve

(CID:137103878)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-12-04

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Steven Marchetti

Hi Steven 

We did this thing which you guide in your previous answer but same response.

Could you please help me more about this.

(CID:137108826)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-12-07

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Steven Marchetti

Hi Steven

I hope you are well.

We did this thing which you guide in your previous answer but same response.

Could you please help me more about this.

(CID:137108696)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-12-10

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My apologies for any delay, I was out of the office. After re-reading everything here from top to bottom, it seems that I have made a mistake in some of the suggestions I made. I suggested a k-base for resetting NetBotz using reformatting and update procedures that only work on NetBotz 3xx, 4xx, and 5xx devices as I misread NB250 for 550. What I suggested could not possibly work on the 250 so following those procedures would have done nothing.

On the 250, go to the control menu, Network, then reset/reboot.

Choose reset all and do not select exclude tcp/ip:

After reset, if you're not sure how to reconfigure it, you can find the configuration guide here:

PDF Library

Have you tested this device and other APC devices directly to your laptop with a crossover?

Steve

(CID:137109867)

[DCIM_Support]

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