Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner
  • companyImpact

Netbotz250 not working properly.

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Netbotz250 not working properly.
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
76
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
49
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:24 PM

0 Likes
10
456
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:24 PM

Netbotz250 not working properly.

This question was originally posted on DCIM Support by Mohsin khalil on 2018-10-25


 

Netbotz250 not working properly. This leaves the session after few mints on DCE.

I have attached the screen short. Could you please help me regarding this issue.

(CID:134689419)

Labels
  • Labels:
  • NetBotz
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 10
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:24 PM

0 Likes
0
456
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:24 PM

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-12


Steven Marchetti...could you please help me about

(CID:136153102)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

0 Likes
0
456
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-14


Steven Marchetti,

I hope you are well. I have raised the query about Netboltz but no one giving a positive response about. Please help me about regarding issue. I am suffering about it.

(CID:136153104)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

0 Likes
6
456
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-11-14


Mohsin,


Please note that this is an open forum. If you need immediate attention, please contact technical support in your region. Please also note that there are instances such as the last few days where someone may take vacation days and may not be available to answer your questions. 

 

As for your issue, you state:"This leaves the session after few mints on DCE." Do you mean you have issues with the interface after launching? Does this mean DCE loses SNMP communications?

Do you have any issues launching to the 250 with a different browser either outside of DCE or using a different browser using DCE's preferences? Are you launching through the DCE thick client? Please provide more specifics.

I see that you are logged in to DCE at a 172.22 address but you're pinging a 192.168 address.

Have you tried a ping from the same subnet or the same switch as the NetBotz 250 resides?

Have you tried connecting to a different switch or port?

Is this DCE server a hardware server or if a VM, does it have 2 NICs?

What do the logs on the 250 say? Can you attach them?

If I have to go with just the ping, it looks like there is a poor network connection and that could easily cause communications issues.

 

Steve

 

 

(CID:135432841)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

In response to DCIM_Support
0 Likes
0
456
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-19


Steven Marchetti

I hope you are well. 

This reply from the client side. Tell me what we need to do next to solve the problem.

Regarding below email, as you know DCE has two network interfaces one for Public IP and second for Private IP Address. That’s why 172.22.xx.xx and 192.168.xx.xx both are DCE IP address.

There is no problem with IP Subnets.

If I directly attach LAN cable with NETBOTZ and Laptop then same behavior of NETBOTZ.

Packet drops 50 to 60%.

That’s why I am asking about NETBOTZ LAN interface issue or may be firmware issue.

Please resolve this issue on priority basis.

(CID:136153069)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

In response to DCIM_Support
0 Likes
0
456
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-11-22


Steven Marchetti

helo please update me regarding???

(CID:137108828)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

In response to DCIM_Support
0 Likes
0
456
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-26


Hi Mohsin,

Since you hadn't provided info on the DCE server initially, I wasn't sure if it was public/private DCE network or something else on the customer's network.

As for a direct connection, if it is truly direct and no router or switch in between, that leaves the cable, the laptop, and the NetBotz itself. Assuming you've had no issues with other appliances and have tried a different cable, It's the NetBotz appliance. You can try upgrading the firmware but I tend to doubt that would correct any issue with the network (it can't hurt to try though). It's possible something was changed and the network settings are somehow affecting communications so I would suggest resetting the appliance to defaults 

To reset to defaults, follow k-base FA158175.

To both upgrade the firmware as well as resetting to defaults, use k-base FA176133. If using this document, do not use the "keep" option as that will keep your settings and while it will upgrade the firmware, you will not be wiping out any corrupt or undesirable configuration. 

Of course before doing either, you can do a backup of the device. If you do this however, I suggest testing with the blank configuration first. If it works and then you re-import your backup and the issue returns, then there's something wrong with that config and it must be wiped out and manually reconfigured.


Steve

(CID:137103878)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

In response to DCIM_Support
0 Likes
0
457
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-12-04


Steven Marchetti

Hi Steven 

We did this thing which you guide in your previous answer but same response.

Could you please help me more about this.

(CID:137108826)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

In response to DCIM_Support
0 Likes
0
457
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This comment was originally posted on DCIM Support by Mohsin khalil on 2018-12-07


Steven Marchetti

Hi Steven

I hope you are well.

We did this thing which you guide in your previous answer but same response.

Could you please help me more about this.

(CID:137108696)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

In response to DCIM_Support
0 Likes
0
457
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-12-10


My apologies for any delay, I was out of the office. After re-reading everything here from top to bottom, it seems that I have made a mistake in some of the suggestions I made. I suggested a k-base for resetting NetBotz using reformatting and update procedures that only work on NetBotz 3xx, 4xx, and 5xx devices as I misread NB250 for 550. What I suggested could not possibly work on the 250 so following those procedures would have done nothing.

 

On the 250, go to the control menu, Network, then reset/reboot.

Choose reset all and do not select exclude tcp/ip:

After reset, if you're not sure how to reconfigure it, you can find the configuration guide here:

PDF Library

Have you tested this device and other APC devices directly to your laptop with a crossover?

Steve

(CID:137109867)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:25 PM

0 Likes
0
457
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-05 01:25 PM

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply
Share
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc