Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84538members
353793posts

Netbotz 455 firmware update failure

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
8
347

Netbotz 455 firmware update failure

This question was originally posted on DCIM Support by Jose Gonzalez on 2018-10-24


Hi there,

I got a Netbotz 455 that can not login via the default user/password apc/apc (tried netbotz/netbotz and any combination posible) I can assign IP address via Serial Configuration utility but can not login via Advanced View. I connected via serial console and reset it to default values but still can not login. Try to do a firmware update, but no connection to the tftp server (tried 3 different tftp servers), eventhoug the netbotz and my laptop are in the same subnet (I ping from the serial console and the laptop IP adrees is alive). Any suggestions???

(CID:134688955)

8 Replies 8
DCIM_Support
Picard
Picard
0 Likes
6
347

Re: Netbotz 455 firmware update failure

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-24


Hi Jose,

You mentioned not being able to log in using the default apc/apc user name and password. This at least would seem to indicate that the device is accessible. The first suggestion I would make is to reset the password to defaults using k-base FA158398.

If that fails, I suggest flashing the firmware using the tftp flash procedure outlined in k-base FA176133. This will both upgrade/reinstall the firmware as well as resetting the configuration should that be the issue (do not use the keep option to reset the device.

 

Thanks,

Steve

(CID:134688977)

DCIM_Support
Picard
Picard
0 Likes
0
347

Re: Netbotz 455 firmware update failure

This comment was originally posted on DCIM Support by Jose Gonzalez on 2018-10-24


Hi Steve

Thanks for the answer. I have done both procedures, but not sucess.

  • Restart the password, can not login with apc/apc.
  • Flashing the firmware, could no complete step 14, message in a) appears and eventhough I repeat it, not sucess.

Thanks

(CID:134689027)

DCIM_Support
Picard
Picard
0 Likes
0
347

Re: Netbotz 455 firmware update failure

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-25


Hi Jose,

The only other suggestion I can make is to contact tech support directly. If you can do a remote session with them, perhaps they can see something that's not evident here. Also, if the device is faulty and under warranty, they can replace it if necessary.

 

Steve

(CID:134689460)

DCIM_Support
Picard
Picard
0 Likes
0
347

Re: Netbotz 455 firmware update failure

This comment was originally posted on DCIM Support by Jose Gonzalez on 2018-11-01


Hi there

 

Finally I could do the firmware upgrade, but when I try to access via Advanced View, an explorer window opens asking for an user and password. I have tried apc/apc but no success. Any ideas???

(CID:134692407)

DCIM_Support
Picard
Picard
0 Likes
0
347

Re: Netbotz 455 firmware update failure

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-01


Hi Jose,

 

If you're using Advanced View to try to automatically detect the firmware, perhaps there is a cponnection issue. What I would suggest is to manually download the firmware:

http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFNBZ462&software_id=MFOI-ATYUGT&family=...

You can then use Advanced View and browse locally for the file.


Steve

(CID:134692636)

DCIM_Support
Picard
Picard
0 Likes
0
347

Re: Netbotz 455 firmware update failure

This comment was originally posted on DCIM Support by Jose Gonzalez on 2018-11-01


I already did the firware upgrade, I can access via Serial Utility, asign an IP address but when I try to access via Advanced View, it asked me about user and password, I use apc/apc, but no success. Try to reset to default but no able to access via Advanced View. I have tried procedure http://www.apc.com/us/en/faqs/FA158398/ but not able to access vía Advanced View. Any other way to configure the Netbotz 455???

(CID:134692754)

DCIM_Support
Picard
Picard
0 Likes
0
347

Re: Netbotz 455 firmware update failure

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-01


Jose,

 

Do you have any APC devices that are not NetBotz? The reason I ask is because the only way I can replicate your issue where launching advanced view, typing in an IP, then having a browser window open is when the device at that IP is not a NetBotz 3xx,4xx, or 5xx device. Perhaps there is another device that has the same IP and there's a conflict. If the web page login prompt looks like this, it's something with an NMC:

 

If the web page login prompt looks more like this, it's a 3xx, 4xx, 5xx NetBotz appliance. 

 

Steve

(CID:134692792)

DCIM_Support
Picard
Picard
0 Likes
0
347

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.