Netbotz 455 firmware update failure

[DCIM_Support]

This question was originally posted on DCIM Support by Jose Gonzalez on 2018-10-24

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Hi there,

I got a Netbotz 455 that can not login via the default user/password apc/apc (tried netbotz/netbotz and any combination posible) I can assign IP address via Serial Configuration utility but can not login via Advanced View. I connected via serial console and reset it to default values but still can not login. Try to do a firmware update, but no connection to the tftp server (tried 3 different tftp servers), eventhoug the netbotz and my laptop are in the same subnet (I ping from the serial console and the laptop IP adrees is alive). Any suggestions???

(CID:134688955)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-24

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Hi Jose,

You mentioned not being able to log in using the default apc/apc user name and password. This at least would seem to indicate that the device is accessible. The first suggestion I would make is to reset the password to defaults using k-base FA158398.

If that fails, I suggest flashing the firmware using the tftp flash procedure outlined in k-base FA176133. This will both upgrade/reinstall the firmware as well as resetting the configuration should that be the issue (do not use the keep option to reset the device.

Thanks,

Steve

(CID:134688977)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jose Gonzalez on 2018-10-24

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Hi Steve

Thanks for the answer. I have done both procedures, but not sucess.

• Restart the password, can not login with apc/apc.
• Flashing the firmware, could no complete step 14, message in a) appears and eventhough I repeat it, not sucess.

Thanks

(CID:134689027)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-25

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Hi Jose,

The only other suggestion I can make is to contact tech support directly. If you can do a remote session with them, perhaps they can see something that's not evident here. Also, if the device is faulty and under warranty, they can replace it if necessary.

Steve

(CID:134689460)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jose Gonzalez on 2018-11-01

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Hi there

Finally I could do the firmware upgrade, but when I try to access via Advanced View, an explorer window opens asking for an user and password. I have tried apc/apc but no success. Any ideas???

(CID:134692407)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-01

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Hi Jose,

If you're using Advanced View to try to automatically detect the firmware, perhaps there is a cponnection issue. What I would suggest is to manually download the firmware:

http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFNBZ462&software_id=MFOI-ATYUGT&family=...

You can then use Advanced View and browse locally for the file.

Steve

(CID:134692636)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jose Gonzalez on 2018-11-01

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I already did the firware upgrade, I can access via Serial Utility, asign an IP address but when I try to access via Advanced View, it asked me about user and password, I use apc/apc, but no success. Try to reset to default but no able to access via Advanced View. I have tried procedure http://www.apc.com/us/en/faqs/FA158398/ but not able to access vía Advanced View. Any other way to configure the Netbotz 455???

(CID:134692754)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-01

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Jose,

Do you have any APC devices that are not NetBotz? The reason I ask is because the only way I can replicate your issue where launching advanced view, typing in an IP, then having a browser window open is when the device at that IP is not a NetBotz 3xx,4xx, or 5xx device. Perhaps there is another device that has the same IP and there's a conflict. If the web page login prompt looks like this, it's something with an NMC:

If the web page login prompt looks more like this, it's a 3xx, 4xx, 5xx NetBotz appliance. 

Steve

(CID:134692792)

[DCIM_Support]

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