Netbotz wireless sensors pending firmware transfer 1.0.0 to 1.0.4 never starts

[DCIM_Support]

Transfer of firmware for wireless sensors never starts over Zigbee wireless.

Updates for Coordinator/Router and Pod 180 only transferred when they were configured  as a coordinator on USB port of Netbotz host (with the other device being configured at that time on an AC supply as a router.

Apply Firmware update button is always greyed out even with no end devices configured.

System has been left well over 12 hours.

(CID:110020423)

[DCIM_Support]

Hi Pete, we had the same issue with our NBWS100H and HBWS100T sensor Pods at firmware level 1.0.0.  Its a known bug with the firmware. We had to send our sensors back for replacement sensors that were upgraded to 1.0.4.  Contact DCIM Tech support and have them reference case# 28884199. 

(CID:110020431)

[DCIM_Support]

Pete, my company email is barry.Patterson@seattlechildrens.org if you would like to discuss offline. 

(CID:110791506)

[DCIM_Support]

Hi Pete, Barry, 

Don't reference that case number for a new issue. That case number is specific to Barry's issue and tech support will need to validate whatever issue you may have with these sensors. They will give you a new case number should you contact them. 

Support may be able to perform an upgrade in a different way with you and the sensors may not need to be replaced. 

Steve

(CID:110020438)

[DCIM_Support]

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