Netbotz 750 fails to boot

[Avila.Andres]

Hey guys, trying to boot the app on a netbotz 750 I keep getting boot errors, they look like this

[ OK ] Reached target Local File Systems (Pre).
[ OK ] Reached target Containers.
Mounting /var/volatile...
Starting udev Kernel Device Manager...
[ OK ] Mounted /var/volatile.
Starting Load/Save Random Seed...
[ OK ] Started udev Kernel Device Manager.
[ OK ] Started Load/Save Random Seed.
[ OK ] Started Flush Journal to Persistent Storage.
[ OK ] Started udev Coldplug all Devices.
[ OK ] Found device /dev/ttyS0.
[ OK ] Found device /dev/mmcblk0p9.
[ OK ] Found device /dev/mmcblk0p10.
[ OK ] Listening on Load/Save RF …itch Status /dev/rfkill Watch.
Mounting /opt/netbotz...
Mounting /mnt9...
[FAILED] Failed to mount /opt/netbotz.
See 'systemctl status opt-netbotz.mount' for details.
[DEPEND] Dependency failed for Local File Systems.
[ OK ] Mounted /mnt9.
[ OK ] Stopped Forward Password R…uests to Wall Directory Watch.
[ OK ] Reached target Timers.
ive root password for maintenance

How can I proceed to reformat the Netbotz and update the firmware, old data does not need to be saved.

Thanks

[Avila.Andres]

when running the systemctl status I get this prompt

● opt-netbotz.mount - /opt/netbotz
Loaded: loaded (/etc/fstab; generated)
Active: failed (Result: exit-code) since Wed 2023-03-01 15:18:08 EST; 2min 1>
Where: /opt/netbotz
What: /dev/mmcblk0p10
Docs: man:fstab(5)
man:systemd-fstab-generator(8)

Mar 01 15:18:06 snarc-soca9 systemd[1]: Mounting /opt/netbotz...
Mar 01 15:18:08 snarc-soca9 mount[213]: mount: /opt/netbotz: wrong fs type, bad>
Mar 01 15:18:08 snarc-soca9 systemd[1]: opt-netbotz.mount: Mount process exited>
Mar 01 15:18:08 snarc-soca9 systemd[1]: opt-netbotz.mount: Failed with result '>
Mar 01 15:18:08 snarc-soca9 systemd[1]: Failed to mount /opt/netbotz.
lines 1-13/13 (END)

[Tafadzwa]

Hi @Avila.Andres 

I am having the same problem with my NetBotz 755.

Did you eventually find a solution for this?

I engaged with Technical support but all the methods they suggested did not work for me.

Thank you!

[tjlaw]

Hi, 

You may try to follow up closely with the technical support team for a possible solution. Try to provide any logs or file requested by the technical support. 

BR

TJ

[Fgrieco]

Hi, Andrés. 

We have the same problem on a Netbotz 755. 

It seems that the file system is damage. 

Do anyone have the maintenence root password?

Support said that we have to run a file check command but it's imposible to run anything without that root passoword. 

Thanks

[SonNG]

I am also facing the same problem with Netbotz 750. Has anyone solved the above error? Please help me how to solve it. Thanks

[Tafadzwa]

Hi @SonNG 

I faced this issue twice on different instances, the second time was on a NetBotz 750 and even after following all recommended steps to fix this, I could not succeed. I ended up returning the unit to SE and claimed under warranty for a replacement unit.

Please get in touch with your local technical support team.

Regards,

Tafadzwa.

[Fgrieco]

It would be a good idea to have some mechanism to be able to format and replace the entire contents of the netboz flash from scratch, because this problem is frequent and there is no way for the user to solve it and it always ends in the replacement of the equipment. Thanks. 

[SonNG]

Hi @Tafadzwa

Can you share the recommended steps to fix the above issue, I am currently waiting for a new SE device warranty but it will take a long time. So I want to do something temporary with this Netbotz device that is having this issue.

Regards,

[Tafadzwa]

Hi @SonNG 

Follow the link below to see the steps SE suggested for fixing the issue with the NetBotz.

https://www.apc.com/us/en/faqs/FA373416/

Regards,

Tafadzwa.

[Fgrieco]

Hi Tafadzwa. 

The process of the link is for reset root password and is no applicable to the fail mentioned by @Avila.Andres . When this fails occurs, nothing at all works, because the OS doesn't load. So as I mentioned, we need some process to format an reload the entire flash memory to fix the problem. Regards

[Tafadzwa]

Hi @Fgrieco ,

That is correct however that was the procedure I was asked to execute by the SE Technical Support after my NetBotz failed however the procedure did not resolve the problem as I could not access the NetBotz via Serial.

I returned the NetBotz to SE.

Regards,

Tafadzwa.