NetBotz Cameras - Black Screens

[DCIM_Support]

This question was originally posted on DCIM Support by Todd Walters on 2018-08-07

---

I imported my netbotz cameras in to Struxureware DCE.  They were working fine, now they all have black screens when i try to view them.  They have timestamps and are connected, but black screens.  Any ideas?

(CID:133368645)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Angela Clark on 2018-08-07

---

Hi - A few things that came to mind would be make sure you enabled surveillance, explained here: http://www.apc.com/us/en/faqs/FA297815

Also, which camera SKUs are these and which BotzWare version are these currently running? If they are SKUs that end in "A" like NBPD0160A or NBWL0355A, NBWL0455A, we'll want to make sure they are upgraded to 4.6.2 as it is required for the camera hardware to work correctly. This is covered a little bit here:   

(CID:133368670)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-04

---

Dear Todd Walters,

Tell us, please, have you solved this problem or not?

With respect.

(CID:134026553)

[DCIM_Support]

This comment was originally posted on DCIM Support by Todd Walters on 2018-09-04

---

yeah, good to go.  

(CID:134026574)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-04

---

Ok, thanks for the good feedback 😀.

(CID:134026578)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.