Important Announcement: Community Back to Full Functionality
Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.
EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 09:24 PM
This question was originally posted on DCIM Support by Todd Walters on 2018-08-07
I imported my netbotz cameras in to Struxureware DCE. They were working fine, now they all have black screens when i try to view them. They have timestamps and are connected, but black screens. Any ideas?
(CID:133368645)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 09:24 PM
This answer was originally posted on DCIM Support by Angela Clark on 2018-08-07
Hi - A few things that came to mind would be make sure you enabled surveillance, explained here: http://www.apc.com/us/en/faqs/FA297815
Also, which camera SKUs are these and which BotzWare version are these currently running? If they are SKUs that end in "A" like NBPD0160A or NBWL0355A, NBWL0455A, we'll want to make sure they are upgraded to 4.6.2 as it is required for the camera hardware to work correctly. This is covered a little bit here:
(CID:133368670)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 09:24 PM
This answer was originally posted on DCIM Support by Angela Clark on 2018-08-07
Hi - A few things that came to mind would be make sure you enabled surveillance, explained here: http://www.apc.com/us/en/faqs/FA297815
Also, which camera SKUs are these and which BotzWare version are these currently running? If they are SKUs that end in "A" like NBPD0160A or NBWL0355A, NBWL0455A, we'll want to make sure they are upgraded to 4.6.2 as it is required for the camera hardware to work correctly. This is covered a little bit here:
(CID:133368670)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 09:24 PM
This comment was originally posted on DCIM Support by spezialist on 2018-09-04
Dear Todd Walters,
Tell us, please, have you solved this problem or not?
With respect.
(CID:134026553)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 09:24 PM
This comment was originally posted on DCIM Support by Todd Walters on 2018-09-04
yeah, good to go.
(CID:134026574)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 09:24 PM
This comment was originally posted on DCIM Support by spezialist on 2018-09-04
Ok, thanks for the good feedback 😀.
(CID:134026578)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 09:24 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.