NBRK0450 in StruxureOn GW: discovery without result?

[DCIM_Support]

Hi all!

In attempt of discovery of the NBRK0450 device in SxOn GW 1.0.3.40 under both protocols (SNMP and NetBotz) I receive two messages in discovery log:

(SNMP) A GENERIC device has been detected.

(NetBotz) A device has been found at this address.

But the number of the found devices remains zero. Why?

Very thanks for the support.

(CID:115345170)

[DCIM_Support · Accepted solution]

This is likely due to a bug in the way the Gateway handles discovery with multiple protocols at the same time on the same device. There are a few work arounds that can be used before we release a fix:

1) Create a separate discovery entry for just the NetBotz device (no SNMP entries)

OR

2) Disable SNMP on the NetBotz device 

Please let us know if this helps. Thanks!

(CID:116365005)

[DCIM_Support]

Hi Brian Behbehani,

1. I certainly tried to perform the discovery separately for the SNMP protocol and separately for the NetBotz protocol. The result in both cases is negative.
2. I can not disable the SNMP protocol on the NetBotz device, since it is in productive operation.

Very thanks for the support.

(CID:116365035)

[DCIM_Support]

Dear Brian Behbehani,

As I told in the post , starting from the release of SxOn GW 1.2.0.12, it became possible to perform discovering and monitoring of NetBotz appliance, for example, NetBotz-450. Great work!

Very thanks for the support.

The question is solved 😀.

(CID:130091258)

[DCIM_Support]

That's great to hear. Thanks for the feedback!

(CID:130091256)

[DCIM_Support]

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