Help
  • Explore Community Expore Community
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Explore Community Explore Community
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • EcoStruxure Asset Advisor
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
    • EcoStruxure IT Help Center
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Mount Issue on Windows Share Folder for BackUp DCEv7.8.0

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Mount Issue on Windows Share Folder for BackUp DCEv7.8.0
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
79
APC_Steve
Commander APC_Steve Commander
55
gsterling
Commander gsterling Commander
52
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

0 Likes
18
1250
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

Mount Issue on Windows Share Folder for BackUp DCEv7.8.0

This question was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-16


Hi Community,

 I recently found there is any issue not connecting the windows share folder mounted for backup on DCE v7.8.

I tried to delete the mount and add new it fail mounting. I appreciate all to provide me the right solution with your expertise.

(CID:153554748)

Labels
  • Labels:
  • Data Center Expert
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 18
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

This comment was originally posted on DCIM Support by spezialist on 2020-01-16


Dear Shaik Mahboob Ali,

Please specify which version of Windows OS is used for share?

With respect.

(CID:153554763)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-16


Windows server 2o12 R2

(CID:153554768)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

0 Likes
8
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

This answer was originally posted on DCIM Support by GavOB on 2020-01-17


Hi Shaik Mahboob Ali,

 

At present DCE only supports mounting of SMBv1 shares, this needs to be enabled on the Windows server side. It can be enabled by adding it from the Roles & Features menu.

 

-Gavan 

(CID:153554882)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-18


Hi GavOB,

Its already enabled.

(CID:153555088)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

This comment was originally posted on DCIM Support by GavOB on 2020-01-20


Hi Shaik Mahboob Ali,

 

Have you confirmed the username and password?

Is the destination server on the same subnet as the DCE, if not can you try to connect to a server/pc on the local subnet to rule out network issues?

 

-Gavan

(CID:153555251)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-20


All data is accessible as my client resides on the same subnet of the server. Username and password is perfect.

(CID:153555274)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:55 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:55 AM

This comment was originally posted on DCIM Support by GavOB on 2020-01-20


Hi Shaik Mahboob Ali,

 

Can you first go to https://DCE_SERVER_ADDRESS/nbc/status/Troubleshoot and see if you can ping the Windows Server?

Can you then try to reboot both the server and the DCE?

After the reboot can you provided the output of the following powershell command:

Get-SmbServerConfiguration | Select EnableSMB1Protocol

The final thing to check is that some form of antivirus, third party firewall or other security product maybe blocking the communication.


-Gavan

(CID:153944073)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-21


Hi GavOb,

Thanks for the updates,As per network and security team, there is no blocking and the server is reachable i.e. pingable

(CID:153944359)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This comment was originally posted on DCIM Support by GavOB on 2020-01-21


Have you tested the ping as above, don't assume that it will work?

Also the other points, restarting both servers and temporarily disabling any security software on the target server?

 

-Gavan

(CID:153944559)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-21


Hi GavOB,

Done all said above but still the same issue.

(CID:153944623)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This comment was originally posted on DCIM Support by GavOB on 2020-01-21


Can you confirm the share is working correctly, to test properly you would first need to disable SMBv2/v3 on the machine you are testing from. On Windows 10 it is the following Powershell commands:

 

Enable SMB v1:

Enable-WindowsOptionalFeature -Online -FeatureName "SMB1Protocol" -All

Set-SmbServerConfiguration -EnableSMB1Protocol $true

Disable SMB v2/3:
Set-SmbServerConfiguration -EnableSMB2Protocol $false

 

https://docs.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-d...

 

-Gavan

(CID:153944860)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

0 Likes
1
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This answer was originally posted on DCIM Support by Mian Aqeel on 2020-01-21


Shaik Mahboob Ali

Hope you are fine, 

Please verify following 

  • Verify the connectivity of DCE to Server by Server IP/ nbc/status/Troubleshoot 
  • Verify the Shared Folder Permission  Read and Write permission
  • Verify the Credentials Password and User Name
  • Create a test storage environment in your Laptop/Other PC and test it with same DCE by connecting directly to Switch ( excluding the firewall)


i will be happy to listen your feedback from your side, 

(CID:153944707)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-21


Hi Thanks for your updates but all these we have done initially.

(CID:153944746)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

0 Likes
3
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2020-01-28


Hi Shaik Mahboob Ali 

Can you please let me know the error message that you see in nbc logs after you are trying to mount the Windows Share folder? It can be useful in determining the cause of the issue. 

For example: I was trying to mount the Windows Share folder from my DCE with incorrect password credentials, and I got an error that the mount was not successful. 

I then looked up the DCE nbc logs and found the following error message. 

Can you please share the screen shot of the error message that you see in your DCE web UI NBC logs? 

 

 

Can you also please share us the DCE capture logs file? Please refer the below k-base document to download the DCE capture logs file.

https://www.apc.com/gr/en/faqs/FA158539/

Regards,

Bala

(CID:154404426)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-29


HI Balaraman,

I have already uploaded the file captured logs to your box. We have issues like slowness, we cannot change certificate or modify as well with mounting issue.

(CID:154404820)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:56 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:56 AM

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2020-01-30


Shaik Mahboob Ali Thanks for the DCE capture logs. I am analyzing the logs. In the mean time, can you please confirm the following? 

I noticed that your DCE version is 7.8.0.46 build. Have you started facing this mounting issue after you upgraded the DCE version 7.7.1 to the DCE version 7.8.0.46 build?The latest DCE build is 7.8.0.47 as per the below k-base.

https://www.se.com/vn/en/faqs/FA400486/

DCE version 7.8.0.47 build was released to address the above mentioned k-base issue recently. I am not sure if your issue is also linked with 7.8.0.46 build. 

Can you please confirm if you started facing this mounting issue after you upgraded to DCE version 7.8.0.46 build from 7.7.1? Or Did you face this issue even in DCE version 7.7.1 version? This information can be useful in your situation. If you started facing this issue only in 7.8.0.46 build, then there is a procedure to update your DCE version 7.8.0.46 build to resolve the issue mentioned in the above mentioned k-base since 7.8.0.46 can not be upgraded to 7.8.0.47 build  as per the k-base. I have already instructed the FSR who is in touch in your region to do the same. If you have been facing this issue even in previous DCE version, then the issue is different which we need to figure out. 

Can you also please share the screen shot of the error message that you see in your DCE web UI NBC logs after you try to mount the windows share on your Windows 2012 R2 as mentioned in my above post? 

In between, I have quickly taken a look at your DCE capture logs error messages. I noticed that the following error:


Line 2530948: Jan 22 12:08:27 dcm kernel: CIFS VFS: cifs_mount failed w/return code = -112
Line 3260891: Jan 27 20:48:29 dcm kernel: CIFS VFS: cifs_mount failed w/return code = -13
Line 3260913: Jan 27 20:48:46 dcm kernel: CIFS VFS: cifs_mount failed w/return code = -95

 

(CID:154404960)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:57 AM

In response to DCIM_Support
0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:57 AM

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2020-01-30


Hi Balaraman,

FYI before upgrade, all the backup was working fine, we took the backup of our data before we migrated to two versions instantly. All the migration done on Monday, 25 November 2019 at 4:12 PM. Backup was working fine till Dec 20, 2019, 1:03:14 AM. After this new version 7.8.0, we did not do any more version upgrade.

We schedule the backup every week so the next week there was no backup onDec 27, 2019 1:00:02 AM and whenever there is a backup failed, DCE triggers backup failure email but on this day there was no email and since then we are facing of client freezing, backup, and mounting issues.

Please find the attach snap shorts after backup and mount fail.

 

 

(CID:154405058)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:57 AM . Last Modified: ‎2023-10-22 03:05 AM

0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-06 12:57 AM . Last Modified: ‎2023-10-22 03:05 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc