EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 10:39 PM . Last Modified: 2024-04-09 01:23 AM
Over the last couple of days I have lost some of the images that come from netbotz devices on my DCE Web Client pages (camera gadgets). If I log in to the full DCE desktop client all of the images are there. They had be working just fine for months and nothing was changed concerning the netbotz devices. What should I start looking for in ways to troubleshoot this? My DCE is 7.2.7. If I try and edit one of my camera gadgets it gives me an error stating "no cameras available" (see attached image)
I have restarted the DCE server with no improvement. If viewing the above page images will appear and disappear sporadically.
(CID:105461114)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 10:40 PM . Last Modified: 2024-04-09 01:22 AM
Fixed. Upon further checking it looks like the Firefox browser had installed (or attempted to install) an update that did not complete correctly. Uninstalled application, rebooted desktop computer & reinstalled the Firefox browser and things are up and working again as usual.
(CID:105461140)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 10:40 PM . Last Modified: 2024-04-09 01:22 AM
Fixed. Upon further checking it looks like the Firefox browser had installed (or attempted to install) an update that did not complete correctly. Uninstalled application, rebooted desktop computer & reinstalled the Firefox browser and things are up and working again as usual.
(CID:105461140)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 10:40 PM . Last Modified: 2023-10-31 11:21 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.