InRow "ACRP502 and ACRC301S" Fan fault Error!!!

[DCIM_Support]

Hello

There are two cooling device which i mentioned in the topic subject. (InRow "ACRP502 and ACRC301S")

Both of those have problem on FAN section (according to the Event Logs).

• For ACRC301S fans start to work after i change device state to "ON" from "Stand By".

           After a mean while the errors appear :

 06/03/2017    05:45:21    Device    RC: Fan Power Supply 2 Error Detected.

 06/03/2017    05:45:15    Device    RC: Fan Power Supply 1 Error Detected.

 06/03/2017    05:43:20    tsreadonly    Configuration change. On / Standby set to On.

 06/03/2017    05:43:13    tsreadonly    Configuration change. Clear Active Alarms set to Yes.

 06/03/2017    05:43:12    Device    RC: Fan Power Supply 2 Error Corrected.

 06/03/2017    05:43:12    Device    RC: Fan Power Supply 1 Error Corrected.

 06/03/2017    05:41:35    tsreadonly    Configuration change. On / Standby set to Standby.

 06/02/2017    14:45:52    Device    RC: Fan Power Supply 2 Error Corrected.

 06/02/2017    14:45:52    Device    RC: Fan Power Supply 1 Error Corrected.

 06/01/2017    09:20:30    Device    RC: Fan Power Supply 1 Error Detected.

 06/01/2017    09:20:24    Device    RC: Fan Power Supply 2 Error Detected.

 06/01/2017    09:18:30    tsreadonly    Configuration change. On / Standby set to On.

====================================================================================

• For ACRP502 fans do not start to work after i change device state to "ON" from "Stand By".

          The events appear this how:

06/03/2017    14:39:49    System: Coldstart.

06/02/2017    18:44:18    InRow RP: Cooling failure no longer exists.

06/02/2017    18:44:14    InRow RP: Unit control set to Standby.

06/02/2017    18:43:19    InRow RP: Relay output abnormal state exists.

06/02/2017    18:43:17    InRow RP: Cooling failure exists.

06/02/2017    18:43:16    InRow RP: Fan 3 fault exists.

06/02/2017    18:43:16    InRow RP: Fan 2 fault exists.

06/02/2017    18:43:16    InRow RP: Fan 1 fault exists.

06/02/2017    18:43:08    System: Network service started. System IP is 192.168.0.85 from previous settings.

06/02/2017    18:42:12    InRow RP: Unit control set to On .

06/02/2017    18:41:55    InRow RP: Controller Reset - Cold Start because of a unknown reason.

06/02/2017    18:41:55    InRow RP: Internal communication established.

06/02/2017    18:41:37    System: Coldstart.

====================================================================================

Now whats wrong with these two Cooling devices?!

(CID:122685458)

[DCIM_Support]

Hi matthew.nq,

Both of the above problems, in my opinion, are associated with equipment malfunctions, which can identify and repair local techsupport of Schneider Electric. And, your case is not a single one: see a successful solution of a similar problem, for example, in the topic .

With respect.

(CID:122685477)

[DCIM_Support]

Thank you for your quick answers.

😀

First : I read that topic you mentioned above,but is this the way that i can fix the issue:
We have changed with other (working without alarms) Rectifiers and alarms disappears.

How should I do that?

==================

Second: For the ACRP502,how could I fix its issue?

It doesn't start any more and has 4 error, 3 error for Fan Fault , 1 error is CRITICAL Cooling failure.

how about that?

==================

According to records,we have ACRC103 (the model which discontinued) and has the same problem,Schneider Electric suggested to change the ELECTRICAL BOARD,and the issue has been solved.

Whats your opinion?
Should we change the Electrical Board in both of these products?
Or we should change the rectifiers ?!

I'm a little bit confused.

☹️

(CID:122685481)

[DCIM_Support]

Unfortunately, both of these problems are hardware malfunctions, that you can not solve on your own. And DCIM support also does not help you.

You can only help local techsupport, which has the necessary spare parts for these devices.

Or, if you already have the necessary spare parts and experience in repairing this equipment, then probably you will be able to do it yourself.

I hope, I clearly explained.

With respect.

(CID:122685528)

[DCIM_Support]

Whats your opinion?
Should we change the Electrical Board in both of these products?
Or we should change the rectifiers ?!

I'm a little bit confused.

Again, this question can only be answered after a detailed diagnosis of your equipment to find out exactly what is causing the malfunction. It can not be remotely done.

With respect.

(CID:122685537)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.