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Netbotz and DCE extended warranty

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Netbotz and DCE extended warranty

This question was originally posted on DCIM Support by Valentin Kozlov on 2017-07-05


Hi Team!

 

We have a Customer who want  3-year extended warranty for Netbotz 200, Netbotz 450, 550 and DCE AP9465 with hardware replacement in case of failure.

Do we have such option?

I only know about NBWN0004 SKU wich cover Netbotz 450 and 550 devices and we can add it to basic warranty.

But what about Netbotz 200/250 and DCE?

(CID:122685553)


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Re: Netbotz and DCE extended warranty

This answer was originally posted on DCIM Support by Stavros Theofilou on 2017-07-05


Hi Valentin,

I've not noticed a hardware warranty extension for the NetBotz 250 yet.

Regarding AP9465, I believe you should quote for the WMS1YRHW-BASIC that covers appliance hardware only for one additional year; most likely, this can be renewed annually.

For software support, you should quote WMS1YRBASIC or WMS3YRBASIC.

Do check service SKU availability in your region.

Hope I've helped.

Regards, Stavros

(CID:122685560)

See Answer In Context

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DCIM_Support
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Re: Netbotz and DCE extended warranty

This answer was originally posted on DCIM Support by Stavros Theofilou on 2017-07-05


Hi Valentin,

I've not noticed a hardware warranty extension for the NetBotz 250 yet.

Regarding AP9465, I believe you should quote for the WMS1YRHW-BASIC that covers appliance hardware only for one additional year; most likely, this can be renewed annually.

For software support, you should quote WMS1YRBASIC or WMS3YRBASIC.

Do check service SKU availability in your region.

Hope I've helped.

Regards, Stavros

(CID:122685560)

DCIM_Support
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346

Re: Netbotz and DCE extended warranty

This comment was originally posted on DCIM Support by Valentin Kozlov on 2017-07-05


Thank you Stavros!

(CID:122685607)

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🔒 Closed

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