ITOptimize could not apply Genome updates

[DCIM_Support]

I received this message after my genome update. The log doesn't say anything else. How can I figure out why?

Or can I manually update IT Optimize?

Regards,

J

(CID:123349965)

[DCIM_Support]

Hi John Smith, thanks for posting.

Sorry to hear about your issue with updating IT Optimize. Let's hope you find your answer here.

Kind regards Ditte 

(CID:123997034)

[DCIM_Support · Accepted solution]

Hello John.

Genome updates are currently specific to the DCO genome library, the ITO genome library is not updated.

Regards

Greg Sterling

(CID:123997924)

[DCIM_Support]

Thanks for the reply, recommend Feature Request: Don't tell the user that the ITO Library could not be updated! 😀 

On a side note, if ITO isn't updated with the new Genome Numbers, will the features of ITO work on those devices? I wouldn't think not...

(CID:123998875)

[DCIM_Support]

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