IT Optimise Not Feeding Through To DCO

[DCIM_Support]

I have made a number of discoveries

But when I look under unassociated devices it says everything has been associated

The devices are listed on the IT Optimise service management portal under the inventory tab.

After looking at the external system all seems OK

All services seem to be running fine on the ITO server

Has anyone got an idea what might be wrong?

(CID:106891922)

[DCIM_Support]

Can you see the devices in the "Discovered Devices" view?

What version of DCO is this for?

(CID:106892016)

[DCIM_Support]

None of these devices were previously associated?

(CID:106892017)

[DCIM_Support]

Kresten P. Vester These do not show up in the Discovered Devices view. It is for DCO 7.5 SP3

(CID:106892021)

[DCIM_Support]

Greg Sterling These are all new discoveries

(CID:106892022)

[DCIM_Support]

Hello James. When you browse to https://ito-server-ip:8090/ and login, your servers/assets are present? Can you provide a set of server logs including the ITO logs?

(CID:106892030)

[DCIM_Support]

Greg Sterling They all appear under the Inventory tab

(CID:106892035)

[DCIM_Support]

Greg Sterling Files have been uploaded.

(CID:106892150)

[DCIM_Support]

James, can you send me a link to the place you uploaded the files? Is this to box or some other location?

(CID:106892154)

[DCIM_Support]

I sent you a box invite, can you upload the log files there? https://schneider-electric.box.com/s/t7baw02rsj1dhf5m0815rb4mzt81wy50

(CID:106892169)

[DCIM_Support]

Greg Sterling I have emailed you the details.

(CID:106892227)

[DCIM_Support]

Greg Sterling Please note this error is also effecting device associations to DCE as well.

(CID:106892534)

[DCIM_Support]

Hi James,

Many thanks for spending the time with our team last week (to resolve the issue). Here is a short note that I would like to share with all,

Apparently a failover have had caused database inconsistency, that in turn prevented triggering and running the job services. So basically the job services for the externals systems (both for ITO and DCE) was not running.  By manual corrections, removing errors, etc. the jobs started to run again.

Kind regards 

(CID:108234766)

[DCIM_Support]

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