Please Help me for DCE

[DCIM_Support]

Since installed deapsea  modbus ddf  . I can’t add any devices in DCE what can I do ? for example when I want add power logic 500 in dce ; I can’t and dce show offline sensor.like picture1

 

Some times I can finde new power logic 500 but Unfortunately show me wrong information…

Like below picture2

 

Before installing deapsea ddf was not a problem.

Even with remove deapsea ddf again I can’t finde PM 500 in dce.also when I add BCPM DDF I can’t add that.

But deapsea DDF work correctly. What can I do please help me

(CID:106891997)

[DCIM_Support · Accepted solution]

Hojjat,

From the second image with the values of 21,475,164.2, This is looks like either the wrong DDF or the DDF was created improperly. If you're adding this as a Modbus device as normally happens with PowerLogic devices, you are choosing the DDF manually. Please make sure this is the exact DDF and not simply a similar model.

If you have added the same device before with the same DDF and it worked as you seem to be indicating, what happens if you Delete the Deepsea device, remove the Deepsea DDF from the server, and reboot?  Some times the reboot is necessary for the system to get the information out of memory. I have seen instances where SNMP DDFs can interfere with other SNMP devices but I have never seen this on Modbus DDFs.

Steve

(CID:106892019)

[DCIM_Support]

Hi I removed Deapsea DDF from DCE and reboot server .. but my problem is not solved !!! what can i do ? I am confused

(CID:106892023)

[DCIM_Support]

Hi Hojjat, As I mentioned, I have not seen anything like what you're describing unless you've used the wrong DDF or it was created or edited improperly. You may want to contact support directly so they can more easily walk through the issue with you as it may take time doing it through this forum.

(CID:106892025)

[DCIM_Support]

where can i go for solve this problem ? Has DCE reset factory ?

(CID:106892027)

[DCIM_Support]

You can restore the server and that is likely the quickest way to resolve all issues but you will also have to recreate your environment.

(CID:106892031)

[DCIM_Support]

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