EcostruxureIt Gateway where do you load a new DDF

DCIM_Support · ‎2020-07-05

i have downloaded the Eaton UPS XML file for the EcostruxureIt gateway, however cannot locate where you would load the file. The customer has 4 x Eaton UPS models, that are reporting to the EcostruxureIT Cloud, however no sensor data.

Where do you load the eatonups.xml file. Pleanty around requesting a ddf, however nothing around how to apply it. Could not find a menu option on the Gateway.

Kindest Regards

DCIM_Support · ‎2020-07-05

Hi Warren,

The DDFs you can download are for DCE only. At the moment, there is no way to upload DDFs directly into EcoStruxure IT Expert. New DDFs are delivered as part of a Gateway software upgrade. This is something we are planning on changing in the future. Please file a support request that includes the Gateway serial and we can figure out why there is no sensor data showing up. Sorry for the confusion, the DDF download page is not very clear and will also get some changes soon.

Thanks,

Jake

See Answer In Context

DCIM_Support · ‎2020-07-05

Hi Warren,

The DDFs you can download are for DCE only. At the moment, there is no way to upload DDFs directly into EcoStruxure IT Expert. New DDFs are delivered as part of a Gateway software upgrade. This is something we are planning on changing in the future. Please file a support request that includes the Gateway serial and we can figure out why there is no sensor data showing up. Sorry for the confusion, the DDF download page is not very clear and will also get some changes soon.

Thanks,

Jake

DCIM_Support · ‎2020-07-05

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.