EcoStruxure IT mobile app: Error 500 when getting Solved Incidents?

[DCIM_Support]

Hi all!

Quite recently, when I getting Solved Incidents in the mobile app EcoStruxure IT (1.0.49 for Android OS), I get this error:

If I LOG OUT in the same mobile app and are authorized for another e-mail ID, then this error does not occur when getting the Solved Incidents.

Help, please, to solve this bug.

Very thanks for the support.

(CID:132651772)

[DCIM_Support]

Dear EcoStruxure IT support team, dear Stine Hansen,

I'm interested in topics with tag ecostruxureit: I recently asked a few questions about related issues, but still I did not get an answer ☹️:

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• EcoStruxure IT mobile app: UPS power factor measurement unit is "Unknown"?
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Why is this so? Or it may be necessary to use some other channel for this support?

Very thanks for the support.

(CID:132653799)

[DCIM_Support · Accepted solution]

Hello

Thanks for reaching out. 

We have found an issue and the issue is fixed. 

The release with the fix is within the next month. 

Best reagards

Klaus

(CID:132658562)

[DCIM_Support]

Dear klaus jakobsen,

Ok, thanks for the feedback. I hope I can soon confirm the fixes of this bug (Error 500 when getting Solved Incidents).

With respect.

(CID:132658601)

[DCIM_Support]

Dear klaus jakobsen and Stine Hansen,

I am happy to report, that the above problem with the display of Solved Incidents was successfully resolved last night:

Very thanks for the support 😀.

(CID:132661930)

[DCIM_Support]

Glad to hear it, spezialist 😀

(CID:132662473)

[DCIM_Support]

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