Device Definition File (DDF) preparation time

[DCIM_Support]

I have seen that someone claimed about Device Definition File (DDF) prepared for a long time.

I can see that it takes 4-6 weeks. I requested mine 6 weeks ago:

Why does it take so long? When can I expect to receive DDF file?

Thank you.

(CID:132651793)

[DCIM_Support]

Hi Mate,

I have responded to your Servertech DDF requests. Check your inbox.

We are still working on the DDF for your Cisco UCS device; ETA is currently 18 Jun 2018.

Apologies for the delay.

Regards,

Glenn Martin

(CID:132652108)

[DCIM_Support]

Hi Martin,

Thank you for the update. I already imported the DDF files for ServerTech but I think something is not okay. In DCE all these PDUs drop critical errors such as:

AA:L3-L1-BR3:Current risen above the Alarm treshold.

BA:L1-L2-BR1:Current risen above the Alarm treshold.

BA:L2-L3-BR2:Current risen above the Alarm treshold.

Link1_Cord_A_3-Phase Current Imbalance has risen above the Alarm treshold.

Master_Cord_A_3-Phase Current Imbalance has risen above the Alarm treshold.

I checked the device configuration for Alarm treshold but all looks good. By the way none of the device shows the above mentioned errors on the web configuration interface.

(CID:132659405)

[DCIM_Support]

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