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Posted: 2020-07-04 06:50 PM . Last Modified: 2024-04-04 11:25 PM
EcoStruxure IT mobile app: Error 500 when getting Solved Incidents?
Hi all!
Quite recently, when I getting Solved Incidents in the mobile app EcoStruxure IT (1.0.49 for Android OS), I get this error:
If I LOG OUT in the same mobile app and are authorized for another e-mail ID, then this error does not occur when getting the Solved Incidents.
Help, please, to solve this bug.
Very thanks for the support.
(CID:132651772)
- Labels:
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IT Expert
- Tags:
- bug
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Accepted Solutions
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Posted: 2020-07-04 06:50 PM . Last Modified: 2024-04-04 11:24 PM
Hello
Thanks for reaching out.
We have found an issue and the issue is fixed.
The release with the fix is within the next month.
Best reagards
Klaus
(CID:132658562)
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Posted: 2020-07-04 06:50 PM . Last Modified: 2024-04-04 11:24 PM
Dear EcoStruxure IT support team, dear Stine Hansen,
I'm interested in topics with tag ecostruxureit: I recently asked a few questions about related issues, but still I did not get an answer ☹️:
- EcoStruxure IT mobile app: UPS power factor measurement unit is "Unknown"?
Why is this so? Or it may be necessary to use some other channel for this support?
Very thanks for the support.
(CID:132653799)
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Posted: 2020-07-04 06:50 PM . Last Modified: 2024-04-04 11:24 PM
Hello
Thanks for reaching out.
We have found an issue and the issue is fixed.
The release with the fix is within the next month.
Best reagards
Klaus
(CID:132658562)
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Posted: 2020-07-04 06:50 PM . Last Modified: 2024-04-04 11:24 PM
Dear klaus jakobsen,
Ok, thanks for the feedback. I hope I can soon confirm the fixes of this bug (Error 500 when getting Solved Incidents).
With respect.
(CID:132658601)
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Posted: 2020-07-04 06:51 PM . Last Modified: 2024-04-04 11:24 PM
Dear klaus jakobsen and Stine Hansen,
I am happy to report, that the above problem with the display of Solved Incidents was successfully resolved last night:
Very thanks for the support 😀.
(CID:132661930)
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Posted: 2020-07-04 06:51 PM . Last Modified: 2024-04-04 11:24 PM
Glad to hear it, spezialist 😀
(CID:132662473)
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Posted: 2020-07-04 06:51 PM . Last Modified: 2023-10-22 01:59 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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