EcoStruxure IT Gateway unable to connect through VPN

[DCIM_Support]

This question was originally posted on DCIM Support by Laxmi on 2018-09-18

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Hi

I have two UPS communicated with ecostruxure gateway. the system on which gateway is installed and both the ups have static IP. and it is working well. when i installed VPN software(NordVPN) in the gateway PC and connected vpn to a server then the gateway lost the communication with UPS. so pls help me troublrshoot this.

Laxmi

(CID:134033182)

[DCIM_Support]

This answer was originally posted on DCIM Support by VSales on 2018-09-19

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Hello Laxmi,

I am not over familiar with NordVPN so i can not speak to the VPN software itself. Based on your post it sounds like the problem is the VPN software. It would appear from my view the VPN tunnel is sending all traffic through over the VPN which would cause the gateway to lose communication with the monitored devices. I am not sure if it is possible but the potential fix would be to allow ICMP and SNMP to continue to communicate on the local network and only allowing HTTPS connections through the VPN tunnel. I have a few questions that might better help me provide you with an answer outside of having to use a VPN tunnel.

What is the need of the VPN tunnel to the gateway? 

Thank You

Victor 

(CID:134678334)

[DCIM_Support]

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