Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Solved
Go to Solution
Link copied. Please paste this link to share this article on your social media post.
A client has an SMT1000C with Serial Number starting with 3S2102.
ESIT shows the following for the Warranty end date (August 29, 2024):
However, this device has an extended warranty starting with 8W2109.
The actual end date is August 28, 2026.
The "note" in ESIT says to contact your partner to manage the warranty.
I AM the partner and I have absolutely NO ability to get this product to obtain the correct information from SE's database, nor can I manually enter the correct information.
So in a few months, this product - for which my client pays handsomely - is going to INCORRECTLY report information about their device.
I am extremely frustrated because I have no idea what it is going to take for someone to fix this problem .
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.